Vehicle Operations Support Specialist II (Manheim)

Cox Communications • Kansas City, MO

2d • Onsite

About The Position

This role is responsible for managing account relationships, ensuring customer requirements are met, and overseeing vehicle condition reports and repair approvals. The specialist will also make recommendations for reconditioning to enhance vehicle value, resolve customer inquiries, and coordinate with internal departments like Lot Operations and Recon to ensure timely vehicle processing and sale readiness. Additionally, the role involves preparing sale vehicle presentations, verifying certifications, and actively participating in safety initiatives.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field OR any level degree/certification beyond a HS diploma/GED in a related discipline OR 5 years’ experience in a related field
• Valid Driver’s License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.
• Must be able to clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles to make recommendations for reconditioning to increase vehicle value.
• Provide quality service and assist in resolving problems.
• Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
• Work with lot operations for organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED