Vehicle Operations Supervisor

Hertz•Phoenix, AZ

11d

About The Position

The Vehicle Operations Supervisor is a management role at Hertz Rent a Car, providing leadership and administrative support to Vehicle Service Associates (VSAs). The role strengthens VSA productivity through supervision and workflow management, ensuring objectives and productivity KPIs for VSAs and Transporters are met through collaboration, delegation, and personal action. The position pays $52,000 per year.

Requirements

Must be at least 20 years old.
At least 4 years of experience in an operations role, preferably with increasing responsibility.
Working knowledge of operational or maintenance logistics, or transportation.
Strong communication skills and attention to detail.
Ability to delegate effectively.
Ability to collaborate across interdepartmental teams.
Strong time-management skills.
Adaptability and flexibility, with the ability to change direction and focus quickly.
Self-starter able to work autonomously.
Ability to work outdoors in inclement weather.
Flexible scheduling, including nights, weekends, and holidays as needed.
Computer literacy and strong keyboarding skills.
Ability to manage, develop, and motivate staff, including process improvement.

Responsibilities

Host huddles to communicate vehicle priorities and daily goals to employees.
Ensure the location is prepared for success and employees have necessary supplies and cleaning products.
Support lot setup to promote efficient vehicle flow throughout the day.
Observe VSA operations and use random car audits to ensure compliance with standard procedures and quality expectations.
Ensure Conveyor Belt VSAs select and transport vehicles effectively, providing guidance on improvement and changes in vehicle class priorities.
Monitor the radio for requests for support from Vehicle Operations staff.
Review employees’ daily productivity, recognize strong performance, and provide live coaching to underperformers.
Keep pumps, the lot, storage, and supplies clean and ensure the Conveyor Belt role area is organized.
Train staff on newly introduced work standards in coordination with Vehicle Operations Managers or General Managers.
Support employee onboarding.

Benefits

Competitive pay
Discount on Hertz rentals
Paid time off
Medical, dental, and vision plan options
Retirement programs, including 401(k) employer matching
Paid parental leave and adoption assistance
Employee Assistance Program for employees and family
Educational reimbursement and discounts
Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage
Perks and discounts, including theme park tickets and gym discounts