Vehicle Exchange Manager at Arrigo West Palm

Morgan Auto Group•West Palm Beach, FL

About The Position

Arrigo CDJR West Palm is hiring a Vehicle Exchange Manager to work with customers and help direct them to the appropriate resources within the dealership. The role is suited to an outgoing, customer-focused person who can solve customer issues, communicate effectively, maintain accurate records, and follow established processes in a fast-paced, changing environment. The employer describes a team-oriented workplace with training, support, and advancement opportunities. Saturdays are required, as are some Sundays.

Requirements

Strong customer service and phone skills.
Professional demeanor and a confident, positive attitude.
Ability to communicate clearly and persuasively in positive or negative situations.
Strong organizational skills, accurate record keeping, and attention to detail.
Self-motivated, enthusiastic, flexible, and process-oriented approach.
Ability to follow a process and use basic computer skills.
Ability to think and learn quickly and thrive in a fast-paced, changing environment.
Interest in the automotive industry.
Willingness to learn.
Previous car sales experience is ideal but not required.

Nice To Haves

Previous car sales experience.

Responsibilities

Converse with customers to discuss their needs and direct them appropriately within the dealership.
Deliver a high-quality customer experience through active listening and strong customer service.
Use telephone, text, and email communication techniques and etiquette.
Maintain accurate records and provide organized follow-up.
Collaborate with team members and contribute to continuous improvement.
Work Saturdays and some Sundays.