Vehicle Delivery Specalist

Milton Martin Honda•Gainesville, TX

4d•Onsite

About The Position

Milton Martin Honda is seeking a Vehicle Delivery Specialist to coordinate and manage new and used vehicle deliveries and provide customers with a smooth, organized, and exceptional experience. The role coordinates with Sales, Finance, and Detail to ensure vehicles are ready for delivery, provides personalized vehicle orientations and technology assistance, maintains delivery and follow-up records, encourages customer feedback and reviews, and follows up after purchase to support customer satisfaction and loyalty. The specialist explains vehicle features, controls, safety systems, and technology; helps customers configure Bluetooth, navigation, and HondaLink where applicable; and ensures customers feel comfortable operating their vehicles. The role also handles customer survey and review requests professionally, documents delivery and post-sale activity, and communicates unresolved issues to management or the appropriate department. Work takes place throughout the dealership, indoors and outdoors, including the outdoor car lot and client test drives. Scheduled shifts include evenings, weekends, and holidays. Employment offers are contingent on background screening, drug screening, and confirmation of authorization to work in the United States.

Requirements

Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Ability to explain vehicle features and technology clearly to customers with varying levels of experience.
Basic computer proficiency, including Microsoft Excel and customer relationship management (CRM) systems.
Professional, friendly, and customer-focused demeanor.
Ability to coordinate multiple deliveries and priorities in a fast-paced dealership environment.
Ability to learn Honda vehicle features, HondaLink, and dealership delivery procedures.
Willingness to collaborate with Sales, Finance, Detail, Service, and management teams.
Valid in-state driver's license with a clean Motor Vehicle Report.
Must submit to a background check and drug screening.
High school diploma or GED, or 1 to 3 months of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Bilingual ability is preferred but not required.
Sales experience is a plus but not required.

Responsibilities

Coordinate new and used vehicle deliveries among the Sales, Finance, and Detailing departments.
Confirm vehicles are cleaned, prepared, and ready before scheduled delivery appointments.
Communicate delays, missing items, and customer concerns to the appropriate departments.
Provide a smooth, professional, and timely delivery experience.
Maintain an Excel tracking sheet for completed deliveries, customer assistance, and review requests.
Conduct personalized orientations explaining vehicle features, controls, safety systems, convenience features, and technology.
Tailor orientations to customers' familiarity and needs, answer questions, and address concerns.
Help customers pair smartphones through Bluetooth and set up navigation and HondaLink when applicable.
Educate customers on HondaLink, connected services, audio, hands-free calling, driver-assistance features, and other applicable technologies.
Explain Honda Customer Satisfaction Experience surveys and encourage honest feedback without pressuring customers or directing ratings.
Promptly communicate unresolved customer concerns to management and request Google reviews following positive purchase and delivery experiences.
Track review requests and completed reviews in the designated spreadsheet.
Contact customers approximately three days after purchase to check satisfaction, understanding, and comfort with the vehicle, and offer assistance.
Conduct customer anniversary follow-ups to recognize milestones and encourage continued loyalty.
Document follow-up attempts, responses, concerns, and resolutions in the designated tracking system or spreadsheet.
Maintain accurate delivery and follow-up records, including customer and vehicle information, delivery dates, orientation completion, review requests, and follow-up status.
Ensure every delivered vehicle is accounted for and required follow-ups are completed; communicate outstanding tasks and unresolved issues to management.
Protect customer information and follow dealership documentation and data policies.