VDI Engineer

General Dynamics Information Technology

3d • $107,744 - $138,000 • Onsite

About The Position

The VDI Engineer provides resilient VMware Horizon virtual desktop services in support of the NATO SOFCOM mission. The role administers Dynamic Environment Manager (DEM), supports consistent user experiences, improves observability and site reliability, and plans and tests virtual desktop support for the planned SOFCOM continuity-of-operations (COOP) site.

The engineer maintains approved Horizon configurations, desktop pools, entitlements, and profile-management integrations; supports golden image engineering, pool refreshes, authorized patching, testing, and service delivery; and troubleshoots desktop access, sessions, performance, authentication, and related infrastructure. The role coordinates dependencies across virtualization, storage, networking, identity, and endpoint management, and supports maintenance, capacity monitoring, high availability checks, recovery exercises, and service documentation.

The position also applies site reliability engineering practices, monitors VDI service indicators, creates actionable alerts and operational documentation, and engineers and validates reliable service delivery for the planned COOP site. The engineer develops and executes Government-approved readiness assessments and exercises, tests failover and failback, verifies alternate-site desktop access against established recovery objectives where applicable, and recommends improvements following approved engineering and security review. The role provides cross-functional troubleshooting across Windows, VMware vSphere, endpoint image management, authentication, networking, storage, and security controls.

Requirements

• At least 5 years of related experience.
• Bachelor of Arts or Bachelor of Science; additional years of experience may be used in lieu of the degree requirement.
• Technical skills in VMware, DEM, and COOP implementation.
• Active Secret clearance required to start.
• U.S. citizenship required.
• IAT Level II or higher certification.
• VMware Certified Professional (VCP) certification.
• ITIL Foundation certification within 90 days of hire.
• Must meet the Belgian SOFA requirement; the 6–12 week review process is submitted to the Belgian government by GDIT on the applicant’s behalf after selection.

Responsibilities

• Maintain approved VMware Horizon control-plane and desktop-pool configurations, entitlements, and profile-management integrations.
• Support golden image engineering, pool refresh and recomposition, authorized patching, testing, and delivery of virtual desktop services.
• Troubleshoot brokers, gateways, sessions, authentication, performance, display protocols, and virtual endpoint access.
• Coordinate ESXi/vCenter, storage, networking, identity, and MECM dependencies with responsible technical engineers.
• Support approved maintenance, capacity monitoring, high availability checks, and VDI recovery exercises.
• Document pool configurations, virtual endpoint inventories, user experience issues, and approved changes.
• Administer and troubleshoot approved VMware Dynamic Environment Manager (DEM) capabilities, including user environment settings, profile personalization, conditional policies, application configuration, user settings capture and restore, and Horizon desktop-pool integration.
• Coordinate with FSLogix or equivalent profile-container technologies where deployed.
• Apply site reliability engineering practices to Horizon/VDI services, define and report approved service-level indicators, and monitor connection success, session-launch latency, logon performance, session stability, resource utilization, and desktop-pool health.
• Create actionable alerting, dashboards, and incident and problem runbooks.
• Engineer and validate reliable delivery of virtual desktop services for the planned SOFCOM COOP site, including dependencies on Horizon brokers/connection servers, Unified Access Gateways, identity/AD, DNS, PKI, storage, networking, user profile/data availability, and approved cross-site connectivity.
• Develop and execute Government-approved COOP readiness assessments, tabletop and technical exercises, controlled failover/failback tests, alternate-site desktop-pool activation, and user-access verification against Government-established RTO/RPO, as applicable.
• Perform capacity and failure-domain analysis for primary and alternate-site Horizon services.
• Recommend high availability, load distribution, image/profile replication, or recovery-design improvements, and test changes only after approved engineering and security review.
• Troubleshoot Windows desktop and server infrastructure, VMware vSphere, endpoint image management, authentication, TCP/IP and network segmentation, storage, and security controls to support end-to-end VDI service restoration.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay and paid time off.
• Career growth tool identifying career steps and learning opportunities.
• Internal mobility team focused on career goals.
• For international assignments, allowances, premium uplifts, and/or relocation or transportation benefits may be included, depending on circumstances.
• US-based employee benefits include medical plan options, some with Health Savings Accounts, dental and vision plans, paid time off, paid parental leave, disability benefits, life insurance, and other insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level