Innovation Engineer — VDI
About The Position
MacStadium is hiring an Innovation Engineer to work with the Innovation Lead on bringing its macOS virtual desktop infrastructure (VDI) solution to market. The role is divided roughly equally between product development and customer implementation and support. The engineer builds features, deploys the solution for customers, supports it in operation, and feeds lessons from customer environments back into the product. The work spans virtualization across fleets of Macs, streaming and connectivity, a web management console, native macOS components and automation on Apple silicon, and enterprise identity integrations. The team is moving its VDI product from early customers toward general availability. The role may also extend to emerging AI-related products that use Mac hardware for agents, inference, and other capabilities. The position suits someone comfortable in a small, fast-moving team who can own software from development through customer support. MacStadium requires employees to follow its Information Security Policy and conditions employment offers on successful background screening. Employees must comply with applicable immigration rules and laws.
Requirements
- 2 to 4 years of professional software engineering experience.
- Experience on a product team, at a small company, or at a startup where you built, shipped, and supported software.
- Full-stack engineering experience, with a focus on streaming technology, modern web development, and Apple technology.
- Strong root-cause troubleshooting skills across multiple technical layers.
- Fluency with Claude, Codex, or other AI tools for agentic development, and a habit of automating repetitive work.
- Strong written and spoken English, including the ability to write customer-facing documentation and explain technical problems to non-engineers.
- Strong documentation and problem-solving skills.
Nice To Haves
- Experience with VDI, remote desktop, or streaming products.
- Experience integrating identity providers such as Entra ID, Okta, or Google Workspace.
- Experience with MDM or server management tools.
- Experience with virtualization tools and technology.
- Experience developing early-stage products.
- Experience building tools on top of LLMs or agent frameworks.
Responsibilities
- Build and ship features across the streaming and connectivity layer, web console, and native macOS components.
- Expand identity and access capabilities to support additional use cases.
- Improve reliability, updates, logging, and monitoring to support customers at scale.
- Use AI tools such as Claude or Codex in writing, testing, reviewing, and documenting code.
- Automate and improve builds, test environments, customer provisioning, and diagnostics.
- Deploy the product for early general-availability customers, whether hosted by MacStadium or in customer environments.
- Own the technical side of customer check-ins: reproduce reported issues, identify root causes, fix or improve the product, and follow up with customers and Product.
- Troubleshoot across the full path, including customer networks, identity providers, macOS on Apple silicon, and the management console.
- Write and maintain customer and internal documentation, including setup guides, run books, known issues, and release notes.
- Share field learnings with Product and the Innovation Lead and provide input into future product development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
