Innovation Engineer — VDI

MacStadium•Atlanta, GA

About The Position

MacStadium is hiring an Innovation Engineer to work with the Innovation Lead on bringing its macOS virtual desktop infrastructure (VDI) solution to market. The role is split approximately evenly between product development and customer implementation and support: building features, deploying the solution for customers, supporting it in operation, and feeding lessons from customer environments back into the product. The VDI solution is used by early-stage customers and is being prepared for general availability. It helps distributed teams access macOS desktops securely and quickly, with components for virtualization, connectivity and streaming, a web-based management console, native macOS components and automation on Apple silicon, and enterprise identity-provider integration. The engineer will work across the product stack, including streaming and connectivity, the web console, macOS components, identity and access, reliability, updates, logging, monitoring, and automation. The Innovation team is also developing emerging AI-related products that use Mac for agents, inference, and other capabilities; work may extend to these products as the VDI solution reaches general availability. The position combines hands-on engineering with customer-facing technical work. The engineer will deploy early general-availability customers’ environments, troubleshoot issues across the customer network, identity provider, macOS on Apple silicon, and management console, and document setup, operations, known issues, and releases. The role calls for an owner who is comfortable working in a small, fast-moving team, communicating directly, and using AI tools as part of software development.

Requirements

2 to 4 years of professional software engineering experience.
Experience on a product team, at a small company, or at a startup where you built, shipped, and supported your work.
Full-stack engineering experience, with a focus on streaming technology, modern web development, and Apple technology.
Strong root-cause troubleshooting skills across system layers.
Fluency with Claude, Codex, or other AI tools for agentic development, and a habit of automating repetitive work.
Strong written and spoken English, including the ability to write customer-facing documentation and explain technical problems to non-engineers.
Strong documentation and problem-solving skills.
Assertive and proactive communication, curiosity about how the whole solution works, flexibility between engineering and customer calls, and an ownership mindset.
Ability to work effectively in a small, fast-moving team, with direct feedback and early communication when work is slipping.

Nice To Haves

Experience with VDI, remote desktop, or streaming products.
Experience integrating identity providers such as Entra ID, Okta, or Google Workspace.
Experience with MDM or server management tools.
Experience with virtualization tools and technology.
Experience developing early-stage products.
Experience building tools on top of LLMs or agent frameworks.

Responsibilities

Build and ship features across the streaming and connectivity layer, web console, and native macOS components.
Expand identity and access capabilities to support additional use cases.
Improve product reliability, updates, logging, and monitoring to support customers at scale.
Use AI tools such as Claude or Codex for agentic development, including writing, testing, reviewing, and documenting code.
Automate and improve builds, test environments, customer provisioning, and diagnostics.
Deploy the solution for early general-availability customers, whether hosted by MacStadium or in customers’ own environments.
Own the technical aspects of customer check-ins.
Reproduce customer-reported issues, identify root causes, resolve or improve the product, and follow up with customers and Product.
Troubleshoot the complete service path, including customer networks, identity providers, macOS on Apple silicon, and the management console.
Write and maintain customer-facing setup guides, run books, known-issue documentation, and release notes.
Share field learnings with Product and the Innovation Lead and contribute input on future product priorities.