VDI / Cloud Operations & Maintenance Engineer

PEAKE•Fort Meade, MD

6d•Onsite

About The Position

PEAKE is a small business and technology integrator delivering secure communications, enterprise IT, and integration services to defense, federal, and public safety agencies. The VDI / Cloud Operations & Maintenance Engineer supports mission users at a Department of Defense/Department of War customer site by maintaining access to virtual desktops and cloud services. The role monitors system health, troubleshoots the VDI stack, performs routine maintenance and provisioning, and supports security compliance in coordination with network, cybersecurity, storage, and service desk teams. This is a full-time, on-site position at Fort Meade, Maryland, with occasional travel of up to 25% to other customer sites. An active TS/SCI clearance is required. The position requires at least seven years of systems administration experience, including at least four years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure. A bachelor's degree in a related field or equivalent experience, Security+ certification, and Azure Administrator Associate certification are required.

Requirements

At least 7 years of systems administration experience, including at least 4 years supporting enterprise VDI, virtualization, cloud operations, systems administration, or related infrastructure.
Experience with one or more enterprise VDI or virtualization platforms, such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent.
Strong Windows systems administration experience in enterprise environments.
Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and enterprise infrastructure services.
Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues.
Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring.
Experience with enterprise monitoring and management tools.
Ability to analyze system logs, alerts, and performance information to diagnose operational issues.
Ability to work independently and coordinate with multiple technical organizations.
Bachelor's degree in a related field or equivalent experience.
Required Security+ certification.
Required Azure Administrator Associate certification.
Active TS/SCI clearance.

Nice To Haves

VCP or Citrix Certified Associate/Professional certification.
Experience supporting VMware, Microsoft Azure, Azure Virtual Desktop, AWS, Citrix, or comparable enterprise platforms.
PowerShell or other scripting experience for routine administration and operational automation.
Experience with enterprise storage and networking supporting virtualized environments.
Experience with vulnerability remediation and cybersecurity compliance.

Responsibilities

Perform daily operations and maintenance for the existing VDI/cloud environment, monitoring availability, performance, capacity, and health, and responding to alerts.
Troubleshoot and resolve incidents across VDI, virtual machines, operating systems, applications, authentication, networking, and storage; use logs, events, and performance data to identify root causes.
Provision, modify, and decommission virtual machines and resources; support desktop pools, user assignments, profiles, policies, images, and applications.
Perform patching, configuration changes, and software updates under approved change management procedures, followed by maintenance validation and testing.
Support incident management, problem management, and service request fulfillment.
Maintain documentation, standard operating procedures, configuration records, and operational guides; record incidents, fixes, and changes.
Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams, and support vulnerability remediation and security compliance.
Recommend improvements for recurring issues and provide technical assistance and knowledge transfer to other support staff.