VDI / Cloud Operations & Maintenance Engineer

PEAKE•Fort Meade, MD

2d•$165,000 - $175,000•Onsite

About The Position

PEAKE is a small-business technology integrator providing secure communications, enterprise IT, and integration services to defense, federal, and public safety agencies. The VDI / Cloud Operations & Maintenance Engineer supports mission users at a DoD/DoW customer site by maintaining access to virtual desktops and cloud services. The engineer monitors system health, troubleshoots the VDI stack, performs maintenance and provisioning, and supports security compliance in coordination with network, cybersecurity, storage, endpoint, application, and service desk teams. The role is based on-site at Fort Meade, Maryland, with occasional travel of up to 25% to other customer sites. An active TS/SCI clearance is required. The position requires at least seven years of systems administration experience, including at least four years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure. A related bachelor's degree or equivalent experience is required, along with Security+ and Azure Administrator Associate certifications. A VCP or Citrix Certified Associate/Professional certification is desired.

Requirements

At least 7 years of systems administration experience, including at least 4 years supporting enterprise VDI, virtualization, cloud operations, systems administration, or related infrastructure.
Experience with one or more enterprise VDI or virtualization platforms, such as VMware Horizon, Citrix, Azure Virtual Desktop, or an equivalent platform.
Experience administering Windows-based enterprise environments.
Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking, and enterprise infrastructure services.
Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues.
Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring.
Experience with enterprise monitoring and management tools.
Ability to analyze system logs, alerts, and performance information to diagnose operational issues.
Ability to work independently and coordinate with multiple technical organizations.
Active TS/SCI clearance.
Bachelor's degree in a related field or equivalent experience.
Security+ certification.
Azure Administrator Associate certification.

Nice To Haves

VCP or Citrix Certified Associate/Professional certification.
Experience supporting VMware, Microsoft Azure, Azure Virtual Desktop, AWS, Citrix, or comparable enterprise platforms.
PowerShell or other scripting experience for routine administration and operational automation.
Experience with enterprise storage and networking supporting virtualized environments.
Experience with vulnerability remediation and cybersecurity compliance.

Responsibilities

Perform daily operations and maintenance for the existing VDI/cloud environment, monitoring availability, performance, capacity, and health and responding to alerts.
Troubleshoot and resolve incidents across VDI, virtual machines, operating systems, applications, authentication, networking, and storage; use logs, events, and performance data to identify root causes.
Provision, modify, and decommission virtual machines and resources; support desktop pools, user assignments, profiles, policies, images, and applications.
Perform patching, configuration changes, and software updates under approved change management procedures, followed by validation and testing.
Support incident management, problem management, and service request fulfillment.
Maintain documentation, standard operating procedures, configuration records, and operational guides; record incidents, fixes, and changes.
Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams; support vulnerability remediation and security compliance.
Recommend improvements for recurring issues and provide technical assistance and knowledge transfer to other support staff.