VDC Options Counselor-Puerto Rico Residents Only!
About The Position
Bay Aging is seeking a full-time Options Counselor, Veteran Directed Care, based in San Juan, Puerto Rico. Applicants must currently reside in Puerto Rico. The role provides person-centered counseling to Veterans enrolled in the Veterans Directed Care (VDC) program, which serves eligible Veterans of any age who are at risk of nursing home placement. The counselor works with each Veteran to identify needs, develop a spending plan, and assess, coordinate, and monitor supports and services on an ongoing basis. The counselor monitors VDC spending in collaboration with the Veteran, the Financial Management Service (FMS) provider, and the VAMC. This position reports directly to the Options Counselor, Team Lead, VDC. The work is divided approximately equally between home visits, including travel, and office duties. Home-visit work includes initial assessments, spending-plan development, assistance with employer responsibilities and hiring, required ongoing contacts and reassessments, and training or remediation as needed. Office duties include referral follow-up, maintaining confidential client records, fiscal tasks, expenditure tracking, monthly reporting, and satellite office administration as assigned. The suggested maximum caseload is 40 Veterans. The counselor performs a range of duties independently, organizes and prioritizes work and travel, maintains related expense reports, and provides regular updates to the supervisor. The role is office-based with minimal physical requirements and requires regular independent travel; approximately 90% of essential functions can be performed remotely.
Requirements
- Currently reside in Puerto Rico.
- Three or more years of experience working with seniors, disabled adults, human services, or general case management.
- Complete required training upon hire: Person-Centered Options Counseling through the Virginia Department of Aging & Rehabilitative Services, No Wrong Door Training, HIPAA Basics for Providers through the Centers for Medicare & Medicaid Services, and Military Cultural Competency training through the Virginia Department of Veteran Services.
- Complete annual recertification for required training.
- Pass a criminal history background check.
- Knowledge of Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint, and standard office equipment.
- Data-entry and evaluation skills.
- Strong organizational skills and the ability to prioritize and multitask.
- Strong customer-service, interpersonal, verbal, and written communication skills.
- Ability to mediate conflict and engage clients in problem-solving conversations.
- Understanding of client confidentiality and accurate, timely entry of client data into computer systems.
- Ability to work independently, handle tasks autonomously, and provide regular updates to supervisors and coworkers.
- Detail-oriented, with the ability to maintain schedules, services, communications, and client advocacy.
- Ability to establish and maintain trusting relationships with clients and their families and work effectively with other agency departments, staff, and employees.
- Ability to lift 15 pounds, walk, and climb stairs.
Nice To Haves
- Bachelor's degree in social work, human services, or a medical field.
Responsibilities
- Conduct initial assessments in Veterans' homes and develop spending plans.
- Assist Veterans with becoming employers and facilitate new-hire appointments.
- Conduct required monthly, quarterly, semi-annual, and annual contacts and reassessments as needed.
- Provide training and remediation related to employer responsibilities.
- Assess, identify, coordinate, and monitor supports and services for Veterans on an ongoing basis.
- Monitor VDC spending with the Veteran, the Financial Management Service provider, and the VAMC.
- Follow up on referrals and service implementations.
- Maintain, update, and monitor confidential client information, services, and case notes in the database.
- Perform fiscal duties, maintain accurate expenditure records, and prepare required monthly reports.
- Administer the satellite office as assigned.
- Maintain a travel schedule and related expense reports.
- Organize and prioritize schedules and duties independently, and provide regular reports and updates to the supervisor.
- Advocate for clients, families, and community partners and assist with conflict resolution when warranted.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
