Remote Experienced Bilingual HC Collections - (Puerto Rico Residents Only)

Transworld Systems Inc.•San Juan, PR

1d•Remote

About The Position

TSI is hiring a remote Call Center Representative for Puerto Rico residents with experience in third-party healthcare collections. The role involves communicating with consumers about unpaid accounts, updating account records, locating consumer contact information, and helping delinquent consumers address their payment obligations. Candidates are expected to work independently, prioritize their tasks, communicate effectively, and comply with applicable laws and company policies. The position pays $14 per hour, based on third-party healthcare collections experience. Applicants must complete a series of AI-powered assessments through Harver after submitting an application. Employees hired for work-from-home positions receive company-issued equipment; further equipment policies and procedures are shared during interview and onboarding. Remote employees must have a broadband internet connection, a hard-wired connection rather than Wi-Fi or a hotspot, and minimum test speeds of 25 Mbps download and 20 Mbps upload. Duties may be changed or assigned by management to meet business needs.

Requirements

Must be a resident of Puerto Rico.
Experience with third-party healthcare collections.
High ambition and desire to grow professionally.
Positive, friendly demeanor.
Strong communication skills.
Proficient computer skills.
Ability to work independently and prioritize.
For remote work, broadband internet is required; DSL and dial-up are not accepted.
For remote work, a hard-wired connection is required; Wi-Fi and hotspots are not accepted.
For remote work, internet speed test results must show at least 25 Mbps download and 20 Mbps upload.
Complete the required Harver assessments after applying.

Responsibilities

Communicate with consumers by telephone, approve written correspondence, and attempt to resolve unpaid accounts.
Provide thorough, efficient, and accurate account updates in computer files for each call made or received.
Use skip tracing to locate consumer contact information.
Counsel delinquent consumers to help them find funds to meet their payment obligations.
Comply with and stay up to date on applicable federal, state, and local laws and regulations related to job duties.
Comply with and stay up to date on TSI policies and procedures.
Maintain knowledge of functional areas, company policies, and procedures.
Provide management with feedback about possible problems or areas for improvement.
Recommend improved processes.
Perform other duties as assigned by management.