Vault Teller - South Lansing branch

DFCU Financial•Lansing, MI

11d•Onsite

About The Position

The Vault Teller manages cash operations, balances vault and branch transactions, and helps ensure efficient branch operations while following established vault procedures. The role works closely with branch colleagues and provides members with quality service by communicating financial opportunities and making referrals. The position is full-time and based at the South Lansing branch, with a flexible schedule and willingness to work at any branch office. Saturday hours are required. Additional meetings and training are required, and travel may be required.

Requirements

High school diploma or equivalent.
One year of goal-driven sales experience in a financial or retail environment.
Attention to detail and ability to multitask.
Ability to work in a fast-paced, goal-oriented environment.
Proficiency in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Ability to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
Ability to move or lift up to 50 lbs., usually coin.
Ability to perform with minimum supervision.
Ability and willingness to work at any branch office and work Saturday hours.

Nice To Haves

Two years of cash-handling experience with vault experience in a financial institution.

Responsibilities

Balance vault and branch transactions.
Comply with established vault processes.
Maintain the branch operations log book and complete associated tasks.
Open the cash box daily and work on the cash line.
Meet personal sales goals.
Approve transactions as authorized.
Assist co-workers with transactions and procedures as requested.
Complete daily work accurately and on time.
Make decisions according to policy and procedure and within approved limits.
Provide superior service to members by promoting and communicating financial opportunities.
Refer interested members while maintaining quality standards.
Assist with efficient operation of the cash area.
Maintain product knowledge to serve members efficiently.
Keep current on individual and team sales and service results.
Participate in the Branch Team Development program.
Support organizational goals and values.