Vault Room Teller
About The Position
The Vault Room Teller is responsible for efficiently processing all cash, coin, and checks entering the vault room. Money is counted, balanced, receipted, and deposited daily. The role is in Visitor Services and reports to the Vault Room Manager. This is a seasonal, non-exempt position. The teller prepares deposits for armored pickup, distributes cash banks and petty cash, places and verifies change orders, assists with safe counts, and maintains accurate records. The role also includes auditing cash-handling areas, coordinating cash pickups on peak days, counting donations and postage, monitoring access to the vault area, and opening and closing the office as scheduled. The position requires accurate and rapid handling of numerical data, strong attention to detail, honesty, dependability, reliability, and the ability to work independently while following detailed instructions. Employees must be able to work in a closed vault room and support Zoo Atlanta’s Vision, Mission, and Values. Zoo Atlanta is open to the public 363 days per year, so employees may be required to work some weekends, holidays, and evenings. The role is based in a smoke-free and drug-free work environment.
Requirements
- At least 1–2 years of cash-handling experience in a high-volume location.
- Ability to work weekends, holidays, and evening special events.
- Superior math skills with 10-key.
- Excellent oral and written communication skills.
- Detail-oriented, accurate, and able to work in a closed vault room setting.
- Thorough knowledge of materials, equipment, and procedures used in a typical bank or vault operation.
- Must be at least 18 years of age.
- Basic computer skills in Microsoft Word and Excel.
- Excellent organizational skills.
- Excellent customer service skills.
- High school diploma or G.E.D. required.
- Able to lift up to 20 pounds.
- Able to bend, kneel, reach, and stoop for files and stock change upon bank deliveries.
- Physically fit to walk throughout the zoo for cashier requests during cold and hot days.
- Honesty, dependability, and reliability.
- Ability to work independently and follow detailed instructions.
Nice To Haves
- Teller experience is desirable.
- Reliable transportation is a plus.
Responsibilities
- Prepare daily deposits for armored pickup before required deadlines.
- Distribute cash banks to Rides, Admissions, On-Site, and other departments as needed.
- Place weekly or as-needed change orders through the Loomis change order portal and verify orders upon delivery.
- Assist with daily safe counts and enter the daily over/short form into the computer system.
- Distribute petty cash to Zoo staff as needed and verify supporting information, including signatures, department account numbers, and valid receipts within deadline restrictions.
- Count and balance the postage stamp box and share routine trips to the post office for replenishments.
- Conduct random cash audits in Admissions, Rides, and Membership, checking receipt tapes for discrepancies.
- Coordinate change orders and cash pickups with a Security Personnel escort on busy peak days.
- Help empty and count zoo donation boxes weekly.
- Open and close the office as scheduled.
- Operate coin and currency sorting and counting equipment to process large volumes accurately and rapidly.
- Maintain legible handwriting and accurate, up-to-date records.
- Work accurately and rapidly with numerical data and follow detailed instructions.
- Monitor employee access in and around the Vault area.
- Support Zoo Atlanta’s Vision, Mission, and Values statement.
- Perform other duties as assigned.
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What This Job Offers
Education Level
High school or GED
