VAULT CASHIER/CAGE SUPERVISOR

THE BLACK HAWK CASINO•Shawnee, OK

About The Position

The Vault Cashier is an experienced Cage Cashier. The Vault serves as the casino’s main source of gaming funds. This position is responsible for accurately executing and accounting for employee and casino-floor financial transactions, as well as safeguarding, balancing, and maintaining accountability for vault funds. The role also supervises the daily operations of the Casino Cages and Vault during the assigned shift, ensuring staff coverage, customer service, and compliance with established procedures and regulatory requirements.

Requirements

High school diploma or GED.
Excellent communication and organizational skills.
Ability to operate computers, printers, and card machines.
Proven ability to work accurately with numbers and cash.
Ability to read, analyze, and interpret simple documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and deal with frequent changes, delays, and unexpected events.
Basic analytical and deductive reasoning ability.
Competent computer skills and superior interpersonal relations skills.
Ability to carry out supervisory responsibilities including scheduling, appraising employee performance, issuing disciplinary action in concurrence with the Cage Manager, and resolving disputes.

Nice To Haves

Supervisory experience in a financial environment.
Cash-handling experience.

Responsibilities

Perform employee and casino-floor financial transactions, including bank issuances and returns, tip and event drops, fills, and credits, according to prescribed procedures.
Perform guest financial transactions, including ticket and voucher redemptions, check cashing, credit advances, and chip sales and redemptions, when business or scheduling demands warrant.
Verify the daily drop of gaming proceeds and accept accountability for it from Soft Count in accordance with prescribed procedures.
Safeguard, balance, and maintain accountability for cash and cash equivalents, including accurately handling large amounts of cash.
Maintain an organized workstation and organize, total, and balance shift-end paperwork.
Comply with applicable regulatory requirements, including NIGC, SFNGC, IRS, and State Compact requirements pertaining to Cage/Vault transactions.
Provide polite, professional, upbeat, and helpful customer service, and comply with company policies regarding the Code of Conduct.
Supervise daily Casino Cage and Vault operations during the assigned shift and ensure compliance with procedures and applicable regulations.
Monitor business needs and deploy staff resources to meet demands; provide feedback to support effective scheduling.
Conduct performance evaluations and coach and mentor assigned staff in technical expertise, productivity, job knowledge, and guest-service behaviors.
Complete end-of-shift cashier closeouts and required paperwork; compile, verify, and prepare information and reports.
Research and document discrepancies or variances and report suspicious activity to appropriate management, Security, or Surveillance personnel.
Work with Accounting, Security, and Surveillance to investigate unusual or suspicious activity, including cashier variances.
Verify significant or unusual transactions and ensure required documentation is maintained, including payouts over $1,000, MTL/CTRC reporting, manual checks, bank deposits, and problem tickets.
Monitor staff performance to maintain a high level of customer service and assist in resolving guest and employee issues or disputes professionally.
Perform other job-related duties as assigned.