Van Shuttle Driver

Courtyard - Columbus Airport•Columbus, OH

12d

About The Position

The Van Shuttle Driver provides safe, timely, and friendly transportation for guests to and from assigned destinations using a property vehicle. The role supports a positive guest experience by assisting with luggage and inquiries, sharing information about hotel services and local attractions, and maintaining courteous, professional interactions. The driver inspects and maintains vehicle cleanliness and readiness, refuels as needed, reports maintenance concerns, and documents trips and incidents. The position also supports guest relations and hotel operations, follows company procedures and safety protocols, and complies with Federal and State driving laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Valid driver's license and evidence of insurability.
Good driving record.
Strong verbal and written communication skills.
Knowledge of the city, particularly tourist attractions.
Ability to respond to guest requests quickly and efficiently.
Ability to lift and move luggage up to 75 pounds and push or pull carts and equipment up to 200 pounds.
Ability to stand for extended periods and bend, stoop, and lift.
Ability to work outdoors in varying weather conditions.
Must be willing to undergo a drug screen and Motor Vehicle Report.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Safely transport guests to and from assigned destinations while following traffic regulations and Federal and State driving laws.
Inspect vehicles for cleanliness, damage, tire pressure, and fluid levels; refuel as necessary and report maintenance needs.
Document trips and vehicle incidents, including damages or accidents, and report them to a manager or supervisor.
Greet guests, assist with luggage, and provide information about hotel services and local attractions.
Park the vehicle in the designated location when not in use and ensure it is ready for the next trip.
Assist with guest relations and maintain the cleanliness of hotel entrances and parking lots.
Follow company standard operating procedures and safety and security protocols, including procedures for keys, lost and found items, and emergencies.
Collaborate with other departments to support seamless service and guest satisfaction.
Participate in daily hotel operations meetings and contribute to hotel strategy.
Perform additional duties as assigned by the General Manager.