Shuttle Van Driver
About The Position
The Shuttle Van Driver provides safe, friendly, and professional transportation for hotel guests to and from airports, local attractions, corporate offices, event venues, and other designated destinations. The driver welcomes guests, assists with luggage, and provides directions, hotel information, local recommendations, and general hospitality support. The role also involves maintaining a clean, fueled, organized, and guest-ready vehicle; conducting routine inspections; reporting maintenance or safety concerns; and keeping transportation logs and schedules according to hotel procedures. The driver coordinates with Front Desk, Bell Services, Concierge, Security, and hotel leadership to support guest transportation, including group arrivals, VIP guests, conferences, weddings, and special events. Drivers must follow traffic laws, safety procedures, hotel operating standards, and transportation guidelines. The role requires work on mornings, evenings, weekends, and holidays. Listed shifts are 3:30 a.m.–9:30 a.m., 9:30 a.m.–4:30 p.m., and 4:30 p.m.–11:30 p.m.
Requirements
- Valid driver's license.
- Commercial Driver's License (CDL).
- Passenger endorsement.
- Ability to safely operate hotel shuttle vans and transportation vehicles according to company and legal safety standards.
- Strong communication, interpersonal, and guest service skills, with a friendly and professional attitude.
- Ability to multitask and remain organized in a fast-paced hospitality environment.
- Dependable, service-focused, team-oriented mindset and positive attitude.
- Flexible availability for mornings, evenings, weekends, holidays, and airport shuttle support as needed.
- Able to frequently stand, bend, climb, kneel, and move about the facility.
- Able to carry, lift, or pull items weighing up to 100 pounds.
Nice To Haves
- Previous driving, transportation, hospitality, shuttle, valet, guest service, or customer service experience.
- Knowledge of local roads, airports, transportation routes, and hospitality service standards.
- Passion for hospitality, guest engagement, teamwork, and creating safe and memorable guest experiences.
Responsibilities
- Safely and courteously transport guests to and from airports, local attractions, corporate offices, event venues, and designated destinations.
- Welcome guests and assist with luggage handling, loading, unloading, and transportation support during arrivals and departures.
- Maintain knowledge of local roads, airports, routes, traffic patterns, and nearby attractions.
- Keep shuttle vehicles clean, organized, fueled, and guest-ready.
- Perform routine vehicle inspections and promptly report maintenance concerns, safety issues, and operational needs to leadership.
- Coordinate with Front Desk, Bell Services, Concierge, Security, and hotel leadership to support guest transportation.
- Assist guests with directions, hotel information, local recommendations, and general hospitality support.
- Maintain accurate transportation logs, operational records, and shuttle schedules.
- Follow traffic laws, safety procedures, hotel operational standards, and transportation guidelines.
- Support transportation for group arrivals, VIP guests, conferences, weddings, and special events.
- Help foster a welcoming, energetic, guest-focused atmosphere.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with company match
- 401(k) retirement plan with company match
- Paid vacation and sick days
- Sonesta hotel discounts
- Educational assistance
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- Employee perks and discounts
- Hospital indemnity insurance
- Critical illness insurance
- Accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
