Van Driver/Behavioral Health Aide

Family & Children's Services•Tulsa, OK

About The Position

The Van Driver/Behavioral Health Aide provides transportation for program clients and support for individuals experiencing mental health, behavioral, or emotional challenges. The driver safely transports clients to and from the program, the office, community appointments, and other assigned locations. They coordinate transportation requests through program staff, communicate with staff and clients, provide friendly customer service, and maintain agency vehicles and transportation records. The role also requires understanding co-occurring disorders and appropriate interventions, maintaining confidentiality and professional boundaries, and following agency transportation and vehicle-use policies. As a Behavioral Health Aide, the employee works under the supervision of licensed professionals to help implement care plans, facilitate therapeutic activities, and support clients in reaching treatment goals. The role includes educating clients and families about coping strategies, monitoring progress, and collaborating with multidisciplinary teams. The employee should be prepared to assess potentially escalating situations involving clients who may experience confusion, mild agitation, or active symptoms of mental illness, and to engage appropriate clinical assistance or crisis intervention services. This is a safety-sensitive position under the Oklahoma Medical Marijuana and Patient Protection Act. A medical marijuana license does not exclude an applicant, but employees are subject to the agency’s Drug Free Workplace Policy.

Requirements

High school diploma or equivalent.
60 college credit hours, or up to two years of relevant work experience caring for children with complex emotional needs, with one year of experience replacing one year of college credit up to two years.
ODMHSAS Case Manager I Certification, to be completed within 90 days of eligibility.
Valid driver’s license with a satisfactory driving record.
Ability to work with the public and maintain effective working relationships with agency employees.
Ability to maintain a professional manner and confidentiality.
Ability to navigate non-accessible environments, including climbing stairs when necessary.
Ability to maintain efficiency under pressure, meet deadlines, and balance work demands.
Ability to organize schedules and fieldwork, including home visits and meetings.
Clear communication with clients, families, and professionals in person and over the phone.
Empathy, cultural sensitivity, strong interpersonal skills, and ability to maintain appropriate professional boundaries.
Knowledge of co-occurring disorders and appropriate interventions.

Nice To Haves

Behavioral Health Aide Certification; employees who do not already have it will obtain it after hire.
Wellness Coach Certification; employees who do not already have it will obtain it after hire.
Experience supporting children and families dealing with disruptive behaviors.
Knowledge of child and family systems and their effects on children’s well-being.
Experience collaborating with school systems to support children and families.
Ability to develop practical techniques that help individuals apply skills in everyday life.
Familiarity with working alongside individuals managing medical conditions.
Reliable and consistent service for clients, safe driving practices, flexibility, and strong communication skills.

Responsibilities

Safely operate agency vehicles to transport clients to and from programs and community appointments.
Check email daily for scheduling changes.
Communicate effectively with staff and clients to support successful transportation services.
Provide friendly customer service to clients.
Inform the supervisor of necessary van repairs or maintenance and take vans in for service as needed.
Monitor and track general van maintenance and care.
Follow agency policies for client transportation, vehicle operation, accident reporting, and cell phone use.
Coordinate needed client transportation through program staff rather than directly with clients.
Maintain logs of transportation services and gas-related expenses.
Perform other errands and duties as assigned.
Assist licensed professionals with implementing care plans and facilitating therapeutic activities.
Support clients in achieving treatment goals, educate clients and families about coping strategies, monitor progress, and collaborate with multidisciplinary teams.
Assess potentially escalating situations and engage appropriate clinical assistance or crisis intervention services.