Vallea Lumina Ranger - The Adventure Group, Whistler, BC

Gibbons Whistler•Whistler, BC

2d•CA$21 - CA$22•Onsite

About The Position

As a Vallea Lumina Ranger, you will have the opportunity to work outdoors and be the face of the twilight attraction. You will play a crucial role in ensuring that our guests have an unforgettable experience. You will greet guests, provide guidance and assistance throughout the experience, and ensure their safety at all times. If you love adventure and are looking for a fun, team-oriented work environment with room to grow, we want to hear from you! This is a part time evening position.

Requirements

A passion for adventure tourism, the outdoors, and delivering top-tier customer service.
Strong interpersonal and teamwork skills—you're approachable, collaborative, and team-oriented.
Excellent communication skills: listen actively, speak clearly, and stay professional under pressure.
Cool under pressure: you maintain focus and good judgment even during busy times.
A positive attitude and a willingness to roll up your sleeves to support the team.
Fluency in English (verbal and written) is essential.
Willingness to work evenings, weekends, and holidays—the forest never sleeps!
Physically capable of lifting up to 30 lbs and working outdoors on uneven terrain for extended periods.

Nice To Haves

Prior experience in guest service or tourism is an asset, but not required.
First Aid certification is a strong asset.

Responsibilities

Deliver outstanding guest experiences by living and breathing our company values and mission.
Support operational excellence by providing clear feedback to your supervisor and contributing to a smooth guest journey.
Greet guests at the Cougar Mountain base, setting the tone with friendly, professional service.
Guide guests through the Vallea Lumina experience, offering assistance, information, and a sense of wonder throughout their adventure.
Handle guest concerns with care, ensuring all visitors feel heard, supported, and leave happy.
Maintain trail cleanliness and safety by clearing debris and ensuring walkways are safe and accessible.
Monitor and enforce safety protocols, helping all guests enjoy the experience safely and respectfully.
Report operational issues such as ticketing problems or unsafe behavior to your supervisor.
Provide emergency support, guiding guests with calm, clear communication in case of incident or evacuation.
Jump in and collaborate with your team, offering support across departments when needed to get the job done.

Benefits

$19.00-$22.50 hourly wage based on experience
50% off food & beverage at all Gibbons venues
Adventure perks: 20% off The Adventure Group for you and your friends & family, access to Pro Deals and Spirt Pass Program
Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
Wellness perks: 20% off at The Spa at Whistler
Exclusive partner discounts at local Whistler businesses
Flexible schedules and a supportive team culture
Access to community events and staff appreciation nights
Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.