Activity Supervisor - The Adventure Group

Gibbons Whistler•Whistler, BC

3d•CA$27 - CA$28•Onsite

About The Position

At The Adventure Group (TAG), you'll spend your days surrounded by mountains, rivers, forests, and an exceptional team of people who are passionate about creating unforgettable guest experiences. As an Activity Supervisor, you'll lead from the front—supporting guides, inspiring your team, ensuring safe and seamless operations, and helping thousands of guests experience the very best of Whistler. This is more than a supervisory role. It's an opportunity to develop your leadership skills, work in one of Canada's most spectacular outdoor environments, and build a long-term career with Gibbons Whistler—one of the fastest-growing tourism and hospitality companies in the region.

Requirements

Experienced in leading teams in tourism, hospitality, or adventure operations
Skilled in people development, scheduling, and cross-functional leadership
Financially savvy and comfortable using data to drive performance
Passionate about creating memorable, story-rich guest experiences
Confident communicator with a proactive, solution-oriented mindset
Aligned with a culture-first, values-led organization
Love the outdoors and living an active lifestyle.
Enjoy leading people and bringing energy to a team.
Stay calm under pressure and thrive in fast-paced environments.
Care deeply about creating incredible guest experiences.
Want more than just a seasonal job—you want to build a career.

Responsibilities

Lead and motivate a team of outdoor adventure professionals.
Deliver safe, efficient, and memorable guest experiences every day.
Coach and develop team members to perform at their best.
Support daily operational planning and problem-solving.
Ensure exceptional safety and service standards are maintained.
Help create an environment where both guests and team members leave happier than when they arrived.
Implement operational strategies to achieve company goals and ensure excellence in service, safety, and efficiency.
Lead and inspire the team to deliver outstanding guest experiences and maintain a positive, motivated workplace culture.
Manage the Guest Services team to create a welcoming atmosphere and ensure smooth, professional day-to-day operations.
Collaborate with head office departments—including Finance, Guest Experience and People and Culture—to align operations with company objectives.
Oversee scheduling, recruitment, onboarding, training, and performance management to build and retain a high-performing team.
Track and analyze operational performance metrics, identify opportunities for improvement, and implement effective solutions.
Coordinate with all departments to ensure seamless execution of activities, events, and special programs.
Handle and resolve escalated guest concerns promptly, ensuring a positive outcome and maintaining guest satisfaction.
Foster a culture of collaboration, engagement, and accountability among team members.
Support the General Manager in overseeing daily operations, driving revenue growth, and executing long-term strategic initiatives.

Benefits

$27 - 28 an hour based on experience and qualifications.
50% off food & beverage at all Gibbons venues
Adventure perks: 20% off The Adventure Group for you and your friends & family
Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
Wellness perks: 20% off at The Spa at Whistler and a benefit stipend
Exclusive partner discounts at local Whistler businesses
Flexible schedules and a supportive team culture
Access to community events and staff appreciation nights
Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.