Valet

CAMC Health System•Charleston, WV

11d•Onsite

About The Position

The Valet creates a positive first and last impression by greeting customers professionally, directing them to destinations and services, parking and retrieving vehicles, and assisting with payment kiosks. The role controls parking, manages the valet podium and customer keys, maintains accurate valet ticket records, and keeps the work area and building entrance clean and clear of debris. The Valet provides customer service and promotes CAMC services while assisting patients, visitors, and individuals with disabilities, including with wheelchairs. The position requires safe, lawful vehicle operation and careful attention to vehicle condition and customer belongings. The Valet monitors for hazards and suspicious activity, directs traffic according to hospital parking regulations, assists during emergencies, and informs people that smoking is prohibited on campus, directing them to permitted smoking areas where applicable. The employee must complete orientation and ongoing competency validation, maintain required education, comply with organizational policies and attendance requirements, and participate in quality improvement activities.

Requirements

High school diploma or GED.
Valid driver's license.
Basic Life Support credential, required within 30 days of hire.
Demonstrated attention, communication, professionalism, and punctuality.
Ability to demonstrate required competency through orientation and ongoing competency validation.
For direct patient contact, ability to obtain and interpret information about patient needs, understand growth and development, and understand the range of treatment needed by patients.

Responsibilities

Greet visitors warmly on arrival, attend to their needs, and thank them on departure.
Provide directions and information about destinations, points of contact, and services.
Deliver satisfactory customer service and promote CAMC services.
Park and retrieve vehicles, assist customers with payment kiosks, and control parking.
Manage the valet podium and customer keys, and maintain accurate valet parking ticket records.
Assist individuals with disabilities, patients, and visitors as necessary, including with wheelchairs.
Direct traffic in accordance with hospital parking regulations.
Inspect the work area for unusual or hazardous conditions; barricade hazards and notify the Security Supervisor.
Assist in emergencies, including fires, unruly persons, or violations of hospital regulations.
Evaluate the condition of vehicles being valeted and drive safely and lawfully to protect vehicles and belongings.
Lock valeted vehicles securely to discourage theft.
Observe suspicious persons or activities and promptly notify the Security Supervisor.
Keep the building entrance and work area clear of trash and debris.
Advise people on campus that smoking is prohibited and direct smokers to permitted locations as applicable.
Maintain and document required education, demonstrate positive customer and coworker relations, and comply with attendance, policies, and procedures.
Participate in departmental and institutional quality improvement activities and perform work cost-effectively.
Follow departmental pay practices and scheduling policies, including overtime, shift work, and on-call situations.
Perform work in alignment with the organization's mission and strategic plan and complete related duties as assigned.
Demonstrate required competency through initial orientation and ongoing validation.
Obtain and demonstrate the required patient-group knowledge and skills by the end of orientation, if the position involves direct patient contact.