Valet

Omni Hotels & Resorts • Bedford, PA

25d

About The Position

The Valet at Omni Bedford Springs Resort & Spa provides a five-star welcome and departure experience and serves as an ambassador for guests throughout their stay. The role includes front-desk and guest-service duties, such as answering calls, assisting with guest arrivals and departures, maintaining guest records, addressing guest needs, and operating parking software. Associates are expected to maintain knowledge of the resort’s services and amenities and help ensure guest satisfaction and safety.

Requirements

• At least one year of hotel front desk experience.
• Strong organizational and prioritization skills.
• Must be at least 21 years old.
• Must have a clean motor vehicle record and pass a drug test and background check.
• Ability to work well under pressure while handling many arrivals and departures in a short period.
• Previous customer service experience.
• Must be able to work weekends and holidays.

Nice To Haves

• Previous cashiering experience.
• Fluency in a foreign language.
• Previous guest relations training.

Responsibilities

• Answer internal, external, and parking phone calls using the protocol, greetings, and closings set by management.
• Process in-room delivery orders, check guests in and out, and accurately settle folios, route charges, and make adjustments.
• Maintain accurate guest profiles and detailed records of guest needs or issues; communicate with the appropriate department or leader to support guest satisfaction.
• Maintain knowledge of hotel features and services, operating hours, room types and details, rates, packages, and promotions.
• Protect guest and hotel information and guest room access to support guest safety and confidentiality.
• Generate, print, and distribute daily and weekly reports.
• Resolve room-status discrepancies with Housekeeping.
• Maintain current knowledge of key personnel and resort departmental functions.
• Log wake-up calls accurately and perform them promptly using the greeting set by management.
• Maintain and operate parking software.

Benefits

• Comprehensive training and mentorship.
• Pathways for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed