Valet & Transportation Supervisor - FT

THUNDER VALLEY CASINO • Lincoln, CA

45d • Onsite

About The Position

The Valet & Transportation Supervisor oversees the daily operations of the Valet and Transportation Departments. The role directly supervises hourly Team Members and is responsible for scheduling, inventory, purchasing, record-keeping, payroll and timekeeping, billing, and vehicle dispatching. The Supervisor ensures department operations follow company standards, policies, and procedures and promotes Thunder Valley Casino Resort’s “ELITE” service mission and AAA Four Diamond service standards. The position also supports transportation dispatching, responds to Guest inquiries, and ensures company vehicles are maintained to a Four-Diamond standard.

Work is conducted in both an office and outdoor environment, including inclement weather, and may also take place in the casino, where conditions may be hot, cold, noisy, or include secondhand smoke. The role requires standing, walking, lifting, reaching, pushing, pulling, and grasping. Work hours and days may change according to company needs and workplace circumstances.

Requirements

• High school diploma or equivalent.
• Knowledge of applicable Department of Transportation regulations, or the ability to learn them, including DOT-mandated drug and alcohol testing requirements.
• Valid driver’s license with a clean driving record, which must be maintained.
• Ability to communicate effectively in written and verbal form with Guests, Team Members, and Management.
• Strong leadership qualities, including excellent communication skills, the ability to motivate, and a positive attitude.
• Ability to work well under pressure and multitask.
• Must be at least 21 years of age.
• Must be able to obtain a UAIC Tribal Gaming License.
• Normal or corrected vision, ability to see color, and ability to distinguish letters, numbers, and symbols.
• Ability to stand and walk for the duration of the shift and assist with Valet operations as necessary.
• Manual dexterity to operate job-related equipment.

Nice To Haves

• One year of previous supervisory experience.
• Experience in valet or transportation operations.

Responsibilities

• Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards.
• Oversee the daily operations of the Valet and Transportation Departments.
• Directly supervise Valets, Valet Leads, Dispatchers, and VIP Drivers, including their daily activities, scheduling, coaching, and disciplinary action.
• Complete daily tasks such as monitoring inventory, payroll and timekeeping, purchasing, billing, and record-keeping.
• Improve department performance by coaching Team Members and recognizing good behavior.
• Ensure company vehicles are maintained to a Four-Diamond standard.
• Respond to Guest inquiries regarding transportation and valet services.
• Assist with Transportation dispatching as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED