Valet Traffic Controller - Metro Health Medical Center

Towne Park•Cleveland, OH

5d•Onsite

About The Position

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Requirements

High school diploma or general education degree (GED)
Must be at least 18 years of age
one to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED
Knowledge of traffic and valet procedures
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Must be able to drive manual transmission and perform parallel parking

Nice To Haves

Customer service experience preferred
Register/Computer experience preferred

Responsibilities

Directs vehicular traffic while providing attentive, friendly service to all patients/guests.
Assists marketing department with the marketing efforts targeted to exciting clients.
Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
Uses guest last name at all times when appropriate.
Maintains accuracy and composure while under pressure.
Appropriately uses salutation of the day and welcome guests to the location.
Uses proper Towne Park phone etiquette.
Assists guests with directions and all other inquiries.
Stands while serving guests.
Provides information about surrounding area as well as main attractions to guests as needed.
Protects guest confidentiality in accordance with HIPPA requirements.
Collects data in accordance with parking operations, if applicable.
Obtains information about daily events and rates to be charged.
Maintains claim checks and guest folio archives.
Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
Other duties as assigned.