Valet Supervisor

VPNE•Boston, MA

7d•$22 - $22

About The Position

The Valet Supervisor helps lead the valet operation by supporting an enthusiastic team and ensuring guests receive exceptional, safe, and efficient service. The supervisor helps ensure appropriate staffing, handles escalated operational needs, oversees vehicle and key tracking, and maintains an organized, professional garage. They set a positive example for team members through their attitude, appearance, guest interactions, and adherence to company uniform and language guidelines. The schedule is Monday through Friday, 1 p.m. to 9 p.m.

Requirements

Proficient in English, both verbally and in writing.
Friendly and outgoing, with an ability to smile during customer interactions.
Upbeat personality, willingness to go the extra mile, and strong work ethic.
Maintain uniform standards while on the job premises.
Ability to run and move quickly.
Ability to organize cars efficiently.
Ability to stand for long periods of time.
Ability to safely operate vehicles and pass a driving test.
Ability to lift a minimum of 50 lbs.
At least 18 years of age.
Valid driver’s license in the state of residency.
Able to pass a criminal background check and RMV check.
Ability to build relationships with customers.
Organized.
Clean driving record deemed insurable by VPNE’s current insurance provider.

Nice To Haves

Prior supervisory experience preferred.

Responsibilities

Help lead the valet operation and address escalated operational needs as necessary.
Ensure team members and guests remain safe.
Operate vehicles safely when needed to minimize the potential for accidents.
Oversee tracking of keys and vehicles throughout the garage.
Ensure team members provide exceptional guest experiences by smiling, greeting, and helping guests as they enter the garage.
Maintain garage organization.
Set an upbeat, positive tone for team members and customers.
Help team members use approved language.
Communicate the organizational plan to coworkers when the shift is over.
Set an example by maintaining a professional appearance and help team members follow VPNE’s uniform guidelines.
Oversee team members to maintain a professional work area.