VALET SUPERVISOR

The Pueblo of Sandia•Albuquerque, NM

1d•$23 - $26•Onsite

About The Position

The Valet Supervisor supervises valet attendants and assists the Guest Service Coordinator with operational processes, procedures, and issues. The position safely parks and retrieves vehicles with manual or automatic transmissions and accurately records vehicle information, including any detected damage. The role supports guest service, team performance, vehicle and key security, and compliance with valet policies and department standards. This position is full-time at Sandia Resort Hotel in Albuquerque, New Mexico, with a stated hourly salary range of $23.31–$26.23 and a job shift listed as “Any.”

Requirements

At least three years of hospitality or customer service experience.
At least 25 years of age.
High school diploma or GED equivalent.
Ability to provide exceptional customer service and follow instructions.
Good driving record.
Knowledge of the local area.
Ability to drive vehicles with manual and automatic transmissions.
Ability to retrieve customer vehicles safely and quickly.
Valid, unrestricted New Mexico Driver’s License, which must be maintained.
Must successfully pass a stringent background investigation.
Pre-employment and random drug screening required.
Relevant work experience or education may be substituted to satisfy education and/or work experience requirements.

Responsibilities

Enforce and monitor guest service standards for valet team members.
Assist the Front Office Manager with training, scheduling, and employee issues.
Ensure valet attendants follow department service and safety standards.
Interview and hire staff as needed.
Maintain security controls for vehicles and keys.
Supervise tipping procedures and ensure attendants follow established tipping rules.
Demonstrate competence and familiarity with the CPVS system for tracking labor and reporting.
Park and retrieve guest vehicles according to valet policies and procedures.
Report accidents, incidents, or damage involving vehicles using the valet service.
Track vehicle information, including previous damage.
Communicate and partner with other departments to support the guest experience.
Attend and complete required departmental training.
Build cohesive working relationships with coworkers and internal and external contacts through strong interpersonal skills.
Maintain punctual and regular attendance in accordance with the assigned schedule and attendance policy.
Serve as an initial point of contact for guest inquiries in a courteous and attentive manner.
Demonstrate empathy when guest problems occur and resolve issues in a timely manner to ensure satisfaction and exceed expectations.
Maintain knowledge and understanding of products and services offered.
Build respectful, confident relationships with guests while maintaining a friendly and approachable demeanor.
Perform other job-related duties as assigned.