Valet Supervisor

Caesars Entertainment • Danville, VA

1d • Onsite

About The Position

The Valet Supervisor is responsible for supporting the Valet manager in all departmental initiatives, goals, and objectives, including training and process/procedure development. This role involves valet car parking/retrieval, assisting the valet cashier, and owning the valet area arrival experience. The supervisor ensures the highest level of welcoming and promptness from staff, manages the cleanliness and presentation of the valet area, and oversees the security of guest vehicles. They are also responsible for investigating and reporting incidents and damage claims, resolving guest issues, and managing scheduling and staffing levels to accommodate guest volumes. The role includes driving employee engagement through training, evaluation, coaching, counseling, recognition, and team building. A strong sense of urgency is expected, with attendants encouraged to move quickly. The supervisor must set high personal performance standards and encourage them in others, consistently demonstrating legendary leadership, influence, drive, innovation, and commercial awareness. They are responsible for managing the customer service program, performing internal spotlights, and conducting training on customer service initiatives. Additionally, they manage valet parking spaces, ensure all company, property, and departmental rules are followed, and maintain valet receipts, records, shift logs, and employee records. Training for new and veteran staff, including company-mandated training, is a key responsibility, as is providing fair and consistent supervision, conducting performance appraisals, and administering rewards or discipline as required. Other job duties may be assigned.

Requirements

• Must be at least 21 years of age.
• Valid Driver License.
• 5 years of safe driving record with no moving violations or traffic citations.
• Ability to drive all types of passenger vehicles with automatic or manual transmissions is preferred in a safe fashion.
• Exceptional customer service skills.
• Leadership skills.
• Motivational skills.
• Must present a well-groomed appearance.
• Must be able to work any day of the week and any shift, including weekends and holidays.
• Must be able to get along with co-workers and work as a team.
• Excellent communication skills, with the ability to express oneself in a professional, clear, and concise fashion.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Nice To Haves

• High school diploma or GED preferred.
• Casino / Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Supervisory experience in hospitality or service industry with a clear passion for service preferred.

Responsibilities

• Greets everyone at all times, making eye contact and verbally greeting guests and coworkers.
• Supports the Valet manager in departmental initiatives, goals, and objectives.
• Assists with training and process/procedure development.
• Performs valet car parking/retrieval and assists the valet cashier.
• Owns the Valet area arrival experience, including cleanliness, customer-facing signage, directional, audio/visual components.
• Ensures a high level of welcoming and promptness from staff.
• Investigates, follows-up, and reports incidents and damage claims.
• Takes corrective actions as appropriate.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within established guidelines.
• Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
• Maintains and reviews tracking and logging processes to measure and monitor productivity and capacity.
• Engages in and drives all aspects of leading employees, including training, evaluating, coaching, counseling, recognition, team building, and development.
• Drives a sense of urgency within the team, ensuring attendants run/jog to and from cars.
• Sets high personal standards for performance and encourages others to do the same.
• Consistently demonstrates legendary leadership, influence, drive, innovation, and commercial awareness.
• Manages all aspects of the Customer Service Program, including performing internal spotlights and training on customer service initiatives.
• Manages the valet parking spaces.
• Ensures the security of all guests’ vehicles while they are valet parked.
• Sets performance standards for staff.
• Ensures that all company, property, and departmental rules and regulations are adhered to.
• Ensures that all valet receipts, records, shift logs, and employee records jackets are maintained and properly handled.
• Ensures that new and veteran staff members are properly trained and that company mandated training is completed and updated as necessary.
• Provides fair and consistent supervision.
• Ensures that performance appraisals are done and that team members are rewarded and or disciplined as required.
• Performs other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED