Valet Supervisor

Caesars Entertainment • Danville, VA

2d • Onsite

About The Position

The Valet Supervisor is responsible for supporting the Valet Manager in all departmental initiatives, goals, and objectives, including training and process/procedure development. This role involves overseeing valet car parking/retrieval, assisting the valet cashier, and owning the valet area arrival experience. The supervisor ensures the highest level of welcoming and promptness from staff, investigates and reports incidents and damage claims, and takes corrective actions. They are responsible for handling guest problems quickly to ensure satisfaction, reviewing scheduling and staffing levels, and maintaining tracking and logging processes to monitor productivity. Additionally, the Valet Supervisor leads employees through training, evaluation, coaching, counseling, recognition, and team building. They drive a sense of urgency within the team, set high personal performance standards, and consistently demonstrate legendary leadership, influence, drive, innovation, and commercial awareness. This role also manages the valet parking spaces, ensures the security of guest vehicles, sets performance standards for staff, and ensures adherence to all company, property, and departmental rules and regulations. They are responsible for maintaining valet receipts, records, shift logs, and employee records, and ensuring staff are properly trained and company-mandated training is completed and updated.

Requirements

• Must be at least 21 years of age.
• Valid Driver License.
• 5 years of safe driving record with no moving violations or traffic citations.
• Must have exceptional customer service skills, leadership skills, and motivational skills.
• Must present a well-groomed appearance.
• Must be able to work any day of the week and any shift, including weekends and holidays.
• Must be able to get along with co-workers and work as a team.
• Must possess excellent communication skills, with the ability to express oneself in a professional, clear, and concise fashion.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Nice To Haves

• Ability to drive all types of passenger vehicles with automatic or manual transmissions is preferred in a safe fashion.
• High School diploma or GED preferred.
• Casino / Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Supervisory experience in hospitality or service industry with a clear passion for service preferred.

Responsibilities

• Greets everyone at all times, making eye contact and verbally greeting guests and coworkers.
• Supports the Valet manager in all departmental initiatives, goals, and objectives, training, and process/procedure development.
• Performs valet car parking/retrieval and assists the valet cashier.
• Owns the Valet area arrival experience, including cleanliness, customer-facing signage, directional, and audio/visual components.
• Ensures the highest level of welcoming and promptness from staff.
• Investigates, follows-up, and reports incidents and damage claims, taking corrective actions as appropriate.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within established guidelines.
• Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
• Maintains and reviews tracking and logging processes to measure and monitor productivity and capacity.
• Leads employees through training, evaluating, coaching, counseling, recognition, team building, and development.
• Drives a sense of urgency within the team, ensuring attendants run/jog to and from cars.
• Sets high personal standards for performance and encourages others to do the same.
• Consistently demonstrates legendary leadership, influence, drive, innovation, and commercial awareness.
• Manages the valet parking spaces.
• Ensures the security of all guests’ vehicles while they are valet parked.
• Sets performance standards for staff.
• Ensures that all company, property, and departmental rules and regulations are adhered to.
• Ensures that all valet receipts, records, shift logs, and employee records jackets are maintained and properly handled.
• Ensures that new and veteran staff members are properly trained and that company-mandated training is completed and updated as necessary.
• Provides fair and consistent supervision.
• Ensures that performance appraisals are done and that team members are rewarded and/or disciplined as required.
• Performs other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED