Valet Supervisor

Propark Mobility•Boston, MA

23h•Onsite

About The Position

The Valet Supervisor will be responsible for motivating and leading staff to promote teamwork and a customer service environment. This role involves responding to customer inquiries and complaints, assisting with accident/incident reports, and aiding in the training, scheduling, and evaluation of staff. The supervisor will also assist local management with maintaining equipment, uniforms, and supplies, reconciling daily bank reports and ticket logs, and identifying discrepancies. Additionally, they will maintain logs of field bank transactions, uniforms issued, and parking violators, monitor facility conditions for safety and maintenance issues, and perform valet, attendant, or cashier duties as needed.

Requirements

You are at least 18 years old.
You have a valid driver's license and have been driving for at least 2 years.
Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
You have at least one year of related parking and/or customer service experience.
You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
Your friends describe you as trustworthy, loyal and dependable.
You are self-sufficient, resourceful, collaborative and decisive.
You see a challenge as an opportunity and are looking for a position with a chance for growth.
You have a flexible schedule meaning that the position may require working weekends and holidays.
You have very strong conversational communication skills.
You have an exceptional way with people and you want more.
Can you drive a manual (standard, stick-shift) transmission?

Nice To Haves

Valet parking: 1 year+
Customer service: 1 year+

Responsibilities

Help motivate and lead staff in promoting teamwork and a customer service environment.
Respond to customer inquiries and complaints and assist with completing accident/incident reports.
Assist with training, scheduling, and evaluation of staff.
Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
Perform valet, attendant, or cashier duties as needed.

Benefits

$1,000 Signing/Retention Bonus!
Earn ANOTHER $1,000 for EACH new friend you refer who is hired!
We promote from within - park your career here!
Free Parking!
Flexible scheduling
Paid Holidays
Wellness
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
Paid vacation and an extra day-off on your birthday!! (FT Employees)
Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! (FT Employees)
The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Free parking while on shift at your assigned Propark location.