Valet Supervisor

Sonesta Hotels•Washington, DC

1d•Onsite

About The Position

Sonesta International Hotels, the 8th largest hotel company in the U.S., is rapidly growing with a diverse portfolio of over 1000 properties across eight countries. The company is driven by the human side of hospitality, aiming to deliver service with passion, loyalty with purpose, and truly connecting experiences. The Valet Supervisor plays a crucial role in upholding Sonesta's mission of "Wowing" guests with Amazing Moments. This position's primary responsibility is to lead the Bell/Valet team in assisting arriving and departing guests with luggage transport to and from their rooms, ensuring high-quality service. The ideal candidate is passionate about hospitality and committed to exceeding guest expectations. Sonesta's mission is to wow every guest, team member, partner, and community by delivering quality, value, and amazing hospitality, achieved through persistence, resilience, and creative approaches. The company operates on principles of "Doing the Right Thing" and "Going Beyond." Sonesta is an equal opportunity employer, valuing team members as individuals who enhance guest experiences and supporting professional growth and personal happiness.

Requirements

Previous leadership experience in bellman or valet role.
Professional verbal communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult guests.
Reading and writing abilities to complete departmental records and logs.
Excellent organizational skills and attention to detail.
Ensure overall guest satisfaction.

Nice To Haves

Previous hotel experience
Retail customer service experience

Responsibilities

Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
Conduct standup meetings with the Bell / Valet team.
Conduct scheduling in conjunction with the Front Office leadership.
Communicating parking situations to hotel leadership (limitations and concerns).
Ensuring guest car key control policies are followed and enforced.
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints.
Write and report auto accident reports.
Informing Security Department and Front Office Manager.
Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Promote team work and quality service through daily communication and coordination with other departments.
Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.