Valet Supervisor - FT - Hilton Garden Inn Denver Union Station

Sage Hospitality•Denver, CO

3d•$22 - $23•Onsite

About The Position

Under general supervision, the Valet Supervisor provides valet and porter services to hotel guests, responding promptly and courteously to requests to support their satisfaction and comfort. The role leads the Valet staff and oversees guest service and the flow of valet procedures. The position creates and maintains Valet Team schedules and staffing levels, ensures valet billing is accurate and timely, manages valet claims, and coaches team members to support effective training and performance. The supervisor also shares operational and service-improvement suggestions with leadership. Pay is $22–$23 per hour. The position is open until 11/26/2026 or until filled.

Requirements

High school diploma or equivalent.
Current, valid driver's license.
At least two years of recent driving experience.
At least two years of experience in the hotel industry.
Excellent customer service skills.
Fluency in spoken and written English.
Knowledge of local establishments, businesses, and the surrounding community.
Driving record must meet the requirements of the company's insurance carrier.
Ability to drive automatic and manual vehicles.

Responsibilities

Greet arriving guests and help unload luggage from their vehicles.
Park vehicles safely and efficiently, securing and labeling keys with the vehicle location, guest name, license plate number, and vehicle type.
Assist departing guests by loading luggage into their vehicles.
Respond to guest inquiries in person and by telephone, explain hotel products and services, and provide current hotel information.
Stay informed about local activities and establishments to answer questions, make recommendations, and provide directions.
Maintain a friendly, cheerful, and courteous demeanor.
Create and maintain schedules and staffing levels for the Valet Team.
Ensure valet billing is accurate and posted promptly.
Manage and respond to valet claims.
Motivate and coach team members, ensuring they are trained and perform at a high level.
Offer leadership suggestions to improve property operations and services.
Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

Medical, dental, and vision insurance for full-time team members.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid vacation, sick time, and holidays.
Eligibility to participate in the company's 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Free on-site parking or a complimentary RTD MyRide pass.
Discounts on hotels, restaurants, and other offerings.
Eligibility for the Employee Referral Bonus Program, offering up to $1,000 per referral.