Valet Runner - Steady Extra (Paris LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Valet Runner receives vehicles from guests, completes parking tickets, retrieves vehicles from the parking area, and returns keys to guests. The role focuses on providing courteous, efficient, and personalized guest service throughout arrival and departure, while following hotel, company, regulatory, security, and departmental procedures. The Valet Runner welcomes guests, anticipates their needs, provides information and directions, and helps manage traffic on the hotel’s front drive. The position requires safely driving a range of vehicles, including standard and automatic transmissions, and working outdoors in all weather conditions. The role also involves running to retrieve vehicles, maintaining guests’ vehicle settings, and meeting the physical demands of a full shift on foot.

Requirements

At least two years of customer service experience in a position where direct customer service is the primary job duty.
High school diploma or equivalent.
Operational driver’s license and clean driving record.
Ability to drive all types of vehicles, including standard and automatic transmissions.
Ability to work in all weather conditions.
Ability to provide courteous, friendly, and efficient service and work effectively with coworkers as part of a team.
Strong interpersonal and communication skills; must be able to speak, write, and understand English.
Ability to make eye contact, converse with guests, remain upbeat and positive throughout the shift, handle guest complaints, research solutions, negotiate outcomes, listen, and provide assistance.
Self-starter with strong problem-solving ability and minimal need for direction.
Attention to detail, including following procedures and maintaining accurate documentation and records.
Ability to communicate clearly, interpret information, and listen effectively.
Ability to maintain integrity, respect confidentiality, follow policies and procedures, and interact respectfully with people from diverse backgrounds.
Ability to respond calmly in crises and demanding situations, particularly conflicts involving guests or employees.
Ability to stoop and bend, maneuver up and down stairs, and lift up to 75 pounds.
Ability to walk or run more than five miles during a workday, stand for the entire shift, and move around the property.
Ability to tolerate varying noise, temperature, illumination, vibration, crowd, and air-quality conditions.
Ability to respond to visual and aural cues.

Nice To Haves

One year of previous experience as a Valet Attendant is preferred.

Responsibilities

Use the 10-5 rule by making eye contact and smiling at guests from 10 feet away and offering a verbal welcome from 5 feet away.
Complete guest arrivals and departures efficiently and accurately, including receiving vehicles, completing parking tickets, retrieving vehicles, and returning keys.
Provide a courteous closing to guest interactions and maintain energy, enthusiasm, and company service standards throughout the shift.
Respond to guest requests, anticipate needs, and proactively offer assistance and personalized recommendations based on current events and offers.
Communicate information about hotel features, services, outlet hours, room accounts, and directions in a courteous and professional manner within company guidelines.
Maintain positive body language, eye contact, a smile, and an upbeat tone; acknowledge guests waiting for service.
Follow regulatory, company, department, security, and standard operating procedures.
Assist guests promptly while remaining calm and composed, including when handling complaints or demanding situations.
Walk with guests at least four steps when providing directions when possible; otherwise, indicate the direction with an open palm and extended arm.
Use technology tools such as cellphones, computers, touch screens, self-check-in kiosks, and tablets to support service delivery.
Acknowledge and direct vehicles to the proper location and open doors for arriving and departing vehicles.
Introduce guests to the hotel and explain parking and vehicle pickup information.
Run to retrieve guests’ vehicles and place a beverage in departing vehicles as a gesture of goodwill.
Drive vehicles safely and in accordance with state laws.
Direct and manage traffic to maximize space on the front drive and support a positive guest experience.
Preserve guests’ vehicle settings, including seat positions, mirrors, air conditioning, and radio settings.
Work cooperatively with coworkers and other departments and support a friendly team environment.
Maintain a well-groomed appearance and a clean driving record.