Valet Runner (On-Call)

Muckleshoot Casino Resort • Auburn, WA

76d • Onsite

About The Position

The Valet Runner (On-Call) position at Muckleshoot Casino Resort (MCR) involves providing excellent guest service by directing vehicle traffic, parking and retrieving guest vehicles safely and promptly, and assisting guests with their transportation needs. This role requires a professional demeanor, strong customer service skills, and the ability to operate various types of vehicles safely. The Valet Runner will also be responsible for providing information, maintaining the security and cleanliness of parking areas, and documenting incidents.

Requirements

• Ability to obtain a Class IIIB gaming license.
• MUST HAVE VALID WASHINGTON STATE DRIVER'S LICENSE with a clean driving record (MVR).
• Able to drive stick shift transmission.
• Able to drive all types of vehicles.
• Thorough knowledge of local areas and roads.
• 3 years’ experience driving vehicles.
• Ability to communicate effectively with others both verbally and in writing.
• Ability to walk, stand, and run for prolonged periods of time.
• Provide excellent customer service and maintain a professional demeanor.

Responsibilities

• Directs vehicle traffic, secures transportation, and assists with luggage.
• Safely parks, secures, and promptly retrieves guest vehicles.
• Records guest information and parking details on valet ticket.
• Provides information about the hotel, restaurant, and surrounding areas.
• Delivers efficient, gracious, and professional service to maximize guest satisfaction.
• Maintains professional appearance, responds to guest service issues, and reports to management.
• Prioritizes safety while driving responsibly.
• Greets visitors, opens doors, and assists elderly/disabled guests.
• Operates guest vehicles safely, ensuring security and providing accurate directions.
• Maintains a positive attitude in extreme weather conditions.
• Recommends alternative transportation for intoxicated guests, following policies.
• Promotes a positive and safe work environment, ensuring security of vehicles and belongings.
• Follows up with guests to ensure satisfaction.
• Manages opening and closing of parking area/facility.
• Documents and reports vehicle incidents and maintains shift logs.
• Reports accidents, injuries, unsafe conditions, and security/safety hazards to supervisor.
• Monitors and maintains safety, security, and cleanliness of parking areas.
• Redirects traffic when parking facility is full and communicates with staff.
• Engages guests and team members professionally.
• Performs assigned duties and responsibilities.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

Benefits

• Competitive salary starting at $17.13/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals
• Covered team member parking.
• Company-paid gaming licenses (Class A & Class B)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed