Valet Runner (On-Call)

Muckleshoot Casino Resort•Auburn, WA

75d•Onsite

About The Position

The Valet Runner is responsible for exemplifying MCR’s values by demonstrating excellent guest service and professionalism. This role involves directing vehicle traffic, securing transportation, assisting with luggage, and safely parking, securing, and retrieving guest vehicles. The Valet Runner will also record guest information, provide information about the hotel and surrounding areas, and ensure guest satisfaction through efficient and gracious service. Maintaining a professional appearance, responding to guest issues, and prioritizing safety while driving are key aspects of this position. The role also includes greeting visitors, assisting guests with special needs, operating vehicles safely, and maintaining a positive attitude in various weather conditions. Additionally, the Valet Runner will recommend alternative transportation for intoxicated guests, promote a positive and safe work environment, manage parking facility operations, document incidents, and report any accidents or hazards. Maintaining the cleanliness and security of parking areas and communicating with staff during peak times are also important duties. The role requires engaging guests and team members professionally and performing other assigned duties.

Requirements

Ability to obtain a Class IIIB gaming license.
MUST HAVE VALID WASHINGTON STATE DRIVER'S LICENSE with a clean driving record (MVR).
Able to drive stick shift transmission.
Able to drive all types of vehicles.
Thorough knowledge of local areas and roads.
3 years’ experience driving vehicles.
Ability to communicate effectively with others both verbally and in writing.
Ability to walk, stand, and run for prolonged periods of time.
Provide excellent customer service and maintain a professional demeanor.

Responsibilities

Directs vehicle traffic, secures transportation, and assists with luggage.
Safely parks, secures, and promptly retrieves guest vehicles.
Records guest information and parking details on valet ticket.
Provides information about the hotel, restaurant, and surrounding areas.
Delivers efficient, gracious, and professional service to maximize guest satisfaction.
Maintains professional appearance, responds to guest service issues, and reports to management.
Prioritizes safety while driving responsibly.
Greets visitors, opens doors, and assists elderly/disabled guests.
Operates guest vehicles safely, ensuring security and providing accurate directions.
Maintains a positive attitude in extreme weather conditions.
Recommends alternative transportation for intoxicated guests, following policies.
Promotes a positive and safe work environment, ensuring security of vehicles and belongings.
Follows up with guests to ensure satisfaction.
Manages opening and closing of parking area/facility.
Documents and reports vehicle incidents and maintains shift logs.
Reports accidents, injuries, unsafe conditions, and security/safety hazards to supervisor.
Monitors and maintains safety, security, and cleanliness of parking areas.
Redirects traffic when parking facility is full and communicates with staff.
Engages guests and team members professionally.
Performs assigned duties and responsibilities.
Smile and engage guests and team members with a positive professional demeanor.
Performs other duties as assigned.