Valet/Driver

DRIFTWOOD HOSPITALITY MANAGEMENT•Houston, TX

5d•Onsite

About The Position

Responsible for guest service functions, including driving courtesy vehicles on surface streets and freeways. The role also maintains the bell station, greets guests, handles luggage, provides directions, assists the front desk with phone calls, and delivers items to guest rooms. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and hours worked may vary according to operational demands.

Requirements

Valid Class B license.
Professional, positive attitude and actions when communicating with guests and team members.
Knowledge of the hotel and city.
Ability to understand and obey traffic rules, speed limits, and federal, state, and local driving regulations.
Ability to operate a computer, printer, copier, and telephone.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient and maintaining a pleasant, cheerful demeanor.
Ability to lift up to 100 pounds.
Ability to meet the role's vision, communication, and physical activity demands, with or without corrective lenses.

Responsibilities

Drive guests between the airport, hotel, and local area while following traffic rules and speed limits.
Open and close vehicle doors for guests.
Check guest luggage for day and overnight visits; help guests store and retrieve luggage, including from vehicles.
Use bell carts to transfer luggage and packages to and from rooms, vehicles, and loading areas.
Run hotel errands as instructed by management.
Maintain and clean the designated lobby station and baggage room; keep the lobby and hotel entrance areas neat and clean.
Stand ready to assist guests, greet and welcome them, and provide directions and recommendations for local attractions, restaurants, and services.
Answer phones to assist PBX and guest calls.
Restock supplies at the front desk and business center.
Clean and inspect hotel vehicles, maintain vehicle cleanliness, pump gas, obtain oil changes, and complete mileage reports.
Promptly report emergencies, accidents, injuries, missing articles, damage, mechanical problems, and safety hazards to management.
Maintain a neat, clean, and well-groomed appearance and adhere to hotel taxi stand requirements and agreements.
Follow company policies, safety and security procedures, fire prevention and emergency procedures, and use protective equipment; report unsafe conditions, accidents, near-misses, and property damage or loss.
Assist other front desk personnel when needed and perform related duties as requested by a supervisor or manager.