Valet City Manager - Atlanta, GA

Parking Management Company•Atlanta, GA

2d•$70,000 - $80,000

About The Position

The Valet City Manager oversees the operations, financial performance, and service quality of multiple valet locations within a designated city or region. The role is responsible for efficient service delivery, profitability, customer satisfaction, staff leadership, client relations, and compliance with company policies and local regulations. The City Manager serves as a key liaison between PMC, property owners, and business partners, and works to drive growth and operational excellence. The position includes overseeing site operations and staff, managing budgets and revenue, maintaining client relationships, ensuring a high-quality guest experience, and enforcing safety and compliance procedures. The role also oversees valet equipment and technology, communicates performance updates to leadership, and may involve travel for site visits, account launches, financial reviews, audits, and corporate meetings. Flexible hours may be needed, particularly during financial close periods. Employees may be required to use a personal cell phone for work-related communication, with reimbursement according to company policy. The work includes indoor and outdoor settings, including on-site and corporate environments. It involves collaboration with teams, vendors, and clients, and frequent use of computers and phones. The role may require extended periods of sitting, standing, and walking, as well as lifting moderate weights when necessary. Specific vision abilities may be required for on-site awareness and safety. This is a full-time, exempt position reporting to the Area Manager. Compensation is salary plus bonus opportunities; salary may vary by market and applicable experience. PMC describes employment as at-will and applies a 120-day introductory period.

Requirements

At least 5 years of experience in valet parking, hospitality, transportation, or operations management.
A proven track record of managing multiple locations and large teams.
Strong financial acumen, including budgeting, financial reporting, and revenue optimization.
Experience in client relationship management, contract negotiations, and business development.
Familiarity with local parking laws, permits, and compliance regulations.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Advanced client-management, stakeholder communication, issue-resolution, and relationship-building skills.
Practical knowledge of basic training methods, operational software, and leadership principles; ability to coach and build teams across multiple sites.
Payroll management skills focused on scheduling and overtime control.
Technological proficiency, particularly with PMC revenue management and scheduling software.
Strong communication and reporting skills, including the ability to explain complex information clearly and concisely.
Adaptability and flexibility to manage frequent travel, changing demands, and unexpected challenges.
Ability to perform essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Physical ability to sit, stand, walk for extended periods, and lift moderate weights when necessary; specific vision abilities may be required for on-site awareness and safety.

Nice To Haves

Bachelor’s degree in business, hospitality, management, or a related field (preferred but not required).

Responsibilities

Oversee daily operations across multiple valet locations, ensuring smooth and efficient service.
Develop and enforce operational procedures, safety protocols, and company policies; conduct site visits to monitor service quality, vehicle handling, and adherence to standards.
Implement strategies to improve traffic flow, space utilization, and service efficiency.
Recruit, hire, train, and manage valet supervisors, attendants, and operational staff.
Set and monitor employee performance, appearance, and customer-service standards; conduct evaluations, coach employees, and support development.
Manage staffing needs, scheduling, and employee relations to maintain a productive workforce.
Monitor revenue, expenses, and profitability; oversee cash handling, financial reporting, and compliance with financial procedures.
Identify revenue growth opportunities through pricing, new services, and operational efficiencies; prepare and present financial reports and forecasts to senior management.
Serve as a primary contact for property owners, business partners, and municipal stakeholders; address concerns, negotiate contracts, and maintain professional relationships.
Develop strategies to improve service quality, meet client expectations, and identify business opportunities to expand valet operations.
Monitor customer feedback, complaints, and service issues, respond promptly, and implement training to improve guest interactions.
Ensure compliance with local parking regulations, permits, legal requirements, and company safety policies; conduct safety audits and training.
Oversee the use and maintenance of valet equipment, ticketing systems, and payment processing technology; recommend technology upgrades.
Travel as needed for site visits, performance oversight, problem-solving, and new account launches.
Provide leadership with consistent operational updates and performance insights.
Involve staff in planning, decision-making, and process improvement; provide feedback, support skill development, and promote a culture of quality and continuous improvement.
Attend required staff meetings and complete assigned training modules on time.
Work flexible hours when needed and travel occasionally for financial reviews, audits, or corporate meetings.
Communicate regularly with operations, HR, other departments, clients, and external vendors.
Guide managers in creating efficient schedules and controlling overtime to optimize labor costs.
Collaborate with IT departments and external vendors on the rollout of new technologies.
Complete other assigned tasks that support the company’s operational and financial objectives.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Work-related personal phone usage reimbursement according to company policy.
State-specific required leave and applicable FMLA paid leave, such as sick leave and state paid family leave.