Valet City Manager - Atlanta, GA

Parking Management•Atlanta, GA

About The Position

The Valet City Manager oversees the operations, financial performance, and service quality of multiple valet locations within a designated city or region. The role is responsible for efficient service delivery, profitability, customer satisfaction, staff leadership, client relations, and compliance with company policies and local regulations. The City Manager serves as a key liaison between the company, property owners, business partners, and municipal stakeholders, and supports growth and operational excellence across valet locations. The position leads operations through site visits, staff recruitment and development, performance monitoring, financial analysis, client relationship management, customer-service improvements, safety and compliance oversight, and management of valet equipment and technology. Travel may be required for site visits, new account launches, financial reviews, audits, and corporate meetings. The role may require flexible hours, including during financial close periods, and use of a personal cell phone for work-related communication under the company’s reimbursement policy. A bachelor’s degree in business, hospitality, management, or a related field is preferred but not required. Candidates should have at least five years of experience in valet parking, hospitality, transportation, or operations management, including successful management of multiple locations and large teams. A valid driver’s license, reliable transportation, an acceptable motor vehicle record, and a clean background check are required. The position is full-time and exempt. Salary varies by market and applicable experience, with bonus opportunities.

Requirements

At least 5 years of experience in valet parking, hospitality, transportation, or operations management.
A proven track record of managing multiple locations and large teams.
Strong financial acumen, including budgeting, financial reporting, and revenue optimization.
Experience with client relationship management, contract negotiations, and business development.
Familiarity with local parking laws, permits, and compliance regulations.
Valid driver’s license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Must pass and maintain a clean background check.
Ability to manage payroll scheduling and overtime control and support operationally efficient schedules.
Strong communication and reporting skills, including the ability to convey complex information clearly and concisely.
Ability to adapt to changing demands, frequent travel, and unexpected challenges.
Ability to perform the essential duties, with reasonable accommodation where applicable.

Nice To Haves

Bachelor’s degree in business, hospitality, management, or a related field.
Practical knowledge of basic training methods, operational software, and leadership principles.
Familiarity with PMC’s revenue management and scheduling software.
Experience collaborating with IT departments and external vendors to roll out new technologies.

Responsibilities

Oversee daily operations across multiple valet parking locations and conduct site visits to monitor service quality, vehicle handling, and adherence to company standards.
Develop and enforce operational procedures, safety protocols, and company policies; improve traffic flow, space utilization, and operational efficiency.
Recruit, hire, train, supervise, and evaluate valet supervisors, attendants, and other operational staff; coach employees and address staffing, scheduling, and employee-relations needs.
Monitor financial performance, revenue, expenses, and profitability; oversee cash handling, financial reporting, and compliance with financial procedures.
Identify revenue-growth opportunities through pricing adjustments, new services, and operational efficiencies; prepare and present financial reports and forecasts to senior management.
Serve as a primary contact for property owners, business partners, and municipal stakeholders; address concerns, negotiate contracts, maintain relationships, and identify business opportunities.
Monitor customer feedback, complaints, and service issues; respond promptly and implement training to improve guest interactions and service quality.
Ensure compliance with local parking regulations, permits, legal requirements, and company safety policies; conduct safety audits and training.
Oversee the use and maintenance of valet equipment, ticketing systems, and payment-processing technology; recommend technology upgrades.
Travel as needed to oversee site performance, address operational challenges, and support new account launches; provide leadership with updates and performance insights.
Involve staff in planning, decision-making, and process improvement; provide feedback, support skill development, and promote quality and professional growth.
Attend required staff meetings, complete assigned training modules, and take on other duties supporting operational and financial objectives.
Manage payroll-related scheduling and overtime control, and instruct managers in developing efficient schedules.
Communicate and report regularly to operations, HR, other departments, clients, and external vendors; collaborate on technology rollouts.
Use a personal cell phone for work-related communication and applications as required, subject to company reimbursement policy.