Valet Attendant - Scottsdale, AZ

Parking Management•Scottsdale, AZ

2d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting guest vehicles and creating a welcoming, professional experience from arrival through departure. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, answering inquiries, and operating vehicles carefully while following company policies and key-handling procedures. Valet Attendants contribute to a polished, high-quality guest experience through clear communication, attention to detail, and professional conduct. The position is active and takes place in indoor and outdoor environments, including on-site parking facilities and corporate settings. Employees may work in varied weather and noisy environments with moving vehicles and exposure to the elements. They collaborate with colleagues, vendors, and clients, and may use computers, phones, and personal cell phones for work-related communication. A 120-day introductory period applies. The position is non-exempt and eligible for overtime pay for hours worked beyond 40 in a workweek, as provided by applicable law.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations in a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Dependability, ability to follow instructions and work schedules, and timely completion of tasks.
Ability to communicate professionally, listen actively, and provide personalized assistance.
Ability to adapt, handle unexpected situations, and manage competing demands with flexibility and professionalism.

Nice To Haves

Customer service experience preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet and assist guests with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and foster a positive team environment.
Maintain regular attendance and comply with company policies and PMC standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company policies and procedures, adapt to changing work environments, and manage competing demands.
Follow safety procedures, report unsafe conditions, and properly use and maintain equipment.
Use a personal cell phone for work-related communication or applications if required, with reimbursement governed by company policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, subject to applicable law.
Work-related cell phone usage reimbursement according to company policy.