Valet Attendant - Hilton Fort Lauderdale Marina

Towne Park•Fort Lauderdale, FL

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles promptly and safely, assisting with luggage during arrival and departure, and helping guests with directions, transportation, reservations, and facility information. The associate also explains parking procedures, maintains accurate vehicle and claim-check records, and collects parking revenue when needed. Work may include AM or PM shifts and requires open availability.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use guest last names.
Use the appropriate salutation, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the property.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete key-tag location details after parking.
Calculate and collect revenue for vehicles when needed.