Overnight Valet Attendant - Hilton Fort Lauderdale Marina

Towne Park•Fort Lauderdale, FL

1d•$18 - $23•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with information and requests. The position is based at the Hilton Fort Lauderdale Marina and works overnight shifts from 11 p.m. to 7 a.m. The hourly base pay range is $18 per hour, plus $4–$5 per hour in tips. The associate welcomes guests, explains parking rates and retrieval procedures, maintains accurate vehicle and claim-check records, and collects parking revenue when needed. The role also provides directions and information about hotel amenities and local attractions, delivers requested items, and shuttles guests to approved locations. Most work is outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency, and understand rates based on elapsed time.
Ability to understand 24-hour and military time systems.
Ability to perform parallel parking.
Ability to meet the physical requirements, including extended periods of sitting or standing, possible running and walking, and occasional lifting of up to 100 pounds.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys, and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.