Overnight Valet Attendant - Four Seasons Fort Lauderdale

Towne Park • Fort Lauderdale, FL

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About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests with directions, transportation, reservations, facility information, and other requests. The position is based at Four Seasons Fort Lauderdale and works overnight shifts from 11 p.m. to 7 a.m., for 36 or more hours per week. Compensation is $17 per hour plus $5–$9 per hour in tips. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) plan, subject to eligibility and plan terms.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance of that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions and correspondence; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the stated physical demands, including extended periods of sitting or standing, movement and handling of objects, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual-transmission vehicle is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests promptly and use guests’ last names during interactions.
• Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; and shuttle guests to approved destinations.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Accident insurance enrollment option
• Critical illness insurance enrollment option
• Hospital indemnity insurance enrollment option
• Telemedicine benefits enrollment option
• 401(k) retirement savings plan enrollment option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED