Overnight Valet Attendant - Hilton Fort Lauderdale Marina

Towne Park•Fort Lauderdale, FL

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and supporting guests during arrival and departure. The position works overnight shifts from 11 p.m. to 7 a.m. at Hilton Fort Lauderdale Marina. The hourly base pay is $18, plus $4–$5 per hour in tips. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan terms, and seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical requirements of the role, including extended periods of sitting or standing; walking, running, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
Ability to work outdoors for extended periods, potentially for an entire shift, in extreme heat or cold.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.