Valet Attendant - Mercy Hospital OKC

Towne Park • Oklahoma City, OK

4d • Onsite

About The Position

The Valet Attendant provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services as needed, and helping guests with directions, transportation, reservations, facility amenities, and other inquiries. The attendant explains parking rates and retrieval procedures, manages vehicle keys and claim checks, maintains accurate valet records, and collects parking revenue when needed.

The position follows established practices and procedures, with work frequently checked or verified. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that can include extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers, multiply and divide by 10s and 100s, and handle American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests and use their last names during interactions.
• Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401k retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED