Valet Attendant – Minneapolis Marriott & Rand Tower Hotel

Towne Park•Minneapolis, MN

17d•Onsite

About The Position

The Valet Attendant, referred to in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with questions, directions, transportation, reservations, and hotel amenities. The position also explains parking procedures and rates, manages vehicle claim and key records, and collects parking revenue when needed. The starting hourly base pay is $16, plus $4–$9 per hour in tips. The posted schedule is 6:00 AM–2:00 PM, Monday–Sunday, with second-shift availability required Thursday–Sunday. Work is primarily outdoors for extended periods and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags.
Calculate and collect vehicle parking revenue when needed.