Valet Attendant - St. Mark's Hospital
About The Position
The Valet Attendant (also described as a Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests at St. Mark's Hospital. The role parks and retrieves guest vehicles safely and promptly and may assist with luggage during guest arrivals and departures. It also involves helping guests with directions, transportation, reservations, facility information, and other requests. The attendant explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, records required vehicle and ticket information, and collects parking revenue when needed. The position is part-time, with a schedule that may include AM or PM shifts. Most work is performed outdoors, potentially for the full shift, and may involve exposure to extreme heat or cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic, including calculations using American currency, and understand 24-hour time and rates based on elapsed time.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission is highly desirable.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
- Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver requested messages, items, and guest amenities, and shuttle guests to locations approved by the facility.
- Explain parking rates and retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
- Calculate and collect vehicle revenue when needed.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
