Lead Valet Attendant-(St Francis Hospital)

Towne Park • Roslyn, NY

1d

About The Position

The Lead Valet Attendant coordinates the guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes service coordination, administrative tasks, troubleshooting, and providing guidance when the manager is not on-site. The attendant is not a manager, but may address critical issues and make judgment calls when prompt action is needed. For nonurgent matters, the attendant reports the facts to the manager and seeks instructions.

The position provides courteous guest assistance, including greeting guests, opening doors, explaining parking procedures, parking and retrieving vehicles, and helping with guest inquiries and bell services. It also supports team operations, vehicle and key security, revenue handling, shift reporting, and scheduling coordination. Work is scheduled 8:00 a.m.–4:00 p.m. Monday through Friday. The majority of work is outdoors, sometimes for the full shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver’s license and a clean driving record.
• Ability to drive a manual-transmission vehicle.
• Ability to speak, read, and write Standard English; comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to follow written, oral, or diagrammed instructions using reasoning and understanding.
• Ability to add and subtract three-digit numbers, multiply and divide using tens and hundreds, and perform these operations with American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to meet the role’s physical requirements, including extended sitting or standing, walking, running, climbing stairs, balancing, reaching, and bending or crouching; lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s service standards.
• Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely and cautiously.
• Use proper phone etiquette, remain in appropriate guest-service areas when not performing other duties, assist with bell services and delivery or pickup of items, and answer guest questions about directions, taxis, reservations, facilities, amenities, local attractions, and parking rates.
• Lead by example, communicate effectively, promote teamwork, and help coworkers deliver high levels of guest service.
• Assign coworkers to routine roles and, when directed by the Account Manager, assign non-routine roles or reduce staffing during a shift using an approved method.
• Issue claim checks only after receiving vehicle keys and collect claim checks before returning keys; accurately complete vehicle tickets, key tags, guest folios, vehicle-location records, damage surveys, and claim-check receipts.
• Secure vehicle keys using a belt clip or locked key box.
• Ensure staff do not provide lift services to guests; offer a hand for assistance instead. Check wheelchairs for safe operation before each use and clean them afterward.
• Protect guest confidentiality under HIPAA requirements and safeguard customer financial and identifying information.
• Assist the Account Manager with work schedules and notify associates of schedule changes or openings when requested.
• Identify and collect revenue for vehicles; complete cash drop slips, envelopes, shift reports, and other paperwork accurately; reconcile revenue and tickets at the end of each shift.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees are eligible to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED