Lead Valet Attendant - Southern California Hospital

Towne Park•Culver City, CA

About The Position

The Lead Valet Attendant orchestrates the guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The attendant is not a manager but may address critical issues and make judgment calls when prompt action is necessary. Non-urgent issues are reported to the manager with relevant facts and a request for direction. The role involves greeting and assisting guests, parking and retrieving vehicles, supporting bell services, coordinating coworkers, securing keys and vehicle records, and handling revenue and shift paperwork. The work is primarily outdoors, sometimes for the full shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and clean driving record.
Ability to drive a manual-transmission vehicle.
Ability to speak, read, and write Standard English; understand simple instructions and correspondence; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and associates.
Ability to apply reasoning and understanding to carry out written, oral, or diagrammed instructions.
Ability to perform basic arithmetic with three-digit numbers, including operations involving American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet the physical demands of the role, including extended sitting or standing, walking, possible running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, and lifting or exerting force as described in the posting.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s hospitality standards.
Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and safely park and retrieve vehicles.
Handle guest complaints and difficult situations with accuracy and composure.
Use proper phone etiquette, assist with bell services and guest-room deliveries, and help guests with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other relevant information.
Lead by example, communicate effectively, and support coworkers in delivering high-quality guest service.
Assign coworkers to routine roles and, as directed by the Account Manager, assign non-routine roles or reduce staffing when business conditions require.
Issue and collect vehicle claim checks; complete vehicle and ticket documentation, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to guests; offer only a hand for assistance. Check wheelchairs for safe operation before each use and clean them after each use.
Protect guest confidentiality and the security of customer financial and identifying information in accordance with HIPPA requirements.
Assist the Account Manager with work schedules and notify coworkers about schedule changes or openings as requested.
Identify and collect revenue for vehicles; complete cash drop slips, cash drop envelopes, shift reports, and other paperwork accurately.
Reconcile revenue and tickets at the end of each shift.