Lead Valet Attendant-(St Francis Hospital)

Towne Park•Roslyn, NY

12h•Onsite

About The Position

The Lead Valet Attendant orchestrates the guest service experience while working with coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may involve handling critical issues and making timely judgment calls. For non-urgent issues, the attendant reports the facts to the manager and seeks direction. The role provides valet and guest assistance services, including welcoming guests, parking and retrieving vehicles, helping with luggage and other guest needs, and providing information about the facility and local area. The Lead Valet Attendant also supports team coordination, schedules, revenue handling, and shift reporting while following vehicle, guest-information, and wheelchair-safety procedures.

Requirements

High school diploma or GED.
At least 18 years of age.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and clean driving record.
Ability to pass a criminal background check, motor vehicle record check, and drug screen.
Completion of the Wheelchair Safety Training course provided by Towne Park.
Ability to drive a manual-transmission vehicle.
Ability to speak, read, and write Standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and associates.
Ability to apply reasoning and understanding to carry out written, oral, or diagram-based instructions.
Ability to add and subtract three-digit numbers and multiply and divide using tens and hundreds, including calculations with American currency.
Ability to understand 24-hour and military time and rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; acknowledge and greet guests within 30 seconds and provide the appropriate site greeting.
Participate in “The Show” and deliver “Aggressive Hospitality” to guests.
Open vehicle and hotel doors, check in arriving guests, and explain vehicle parking and retrieval procedures.
Park and retrieve vehicles slowly and cautiously, and handle guest complaints and difficult situations with accuracy and composure.
Use proper phone etiquette and remain in appropriate areas when not assisting guests or completing other tasks.
Provide bell services, including room presentations and delivery or pickup of items to guest rooms; assist guests with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other pertinent information.
Promote teamwork through effective communication and leading by example; lead the work group in delivering guest service.
Assign coworkers to routine roles and, at the Account Manager’s direction, assign non-routine roles or reduce staffing during a shift when business conditions require.
Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys; complete vehicle ticket information, damage surveys, and claim-check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to guests and offer only a hand for assistance; check wheelchairs for safe operation before each use and clean them after each use.
Protect guest confidentiality in accordance with HIPPA requirements and safeguard customers’ financial and identifying information.
Assist the Account Manager with work schedules and contact associates about schedule changes or openings when requested.
Identify and collect revenue for vehicles, complete cash drop slips and envelopes, complete shift reports and paperwork, and reconcile revenue and tickets at the end of each shift.