Valet Attendant - Louisville, KY

Parking Management Company•Louisville, KY

2d•$13 - $20•Onsite

About The Position

Parking Management Company (PMC) is a national provider of hospitality-focused parking services, including valet and self-parking management, shuttle services, event parking, and porter/bell services. The Valet Attendant provides courteous, efficient, and safe valet service while securing guest vehicles and delivering a welcoming, professional experience from arrival through departure. The role involves inspecting vehicles, documenting parking locations, parking and retrieving vehicles, assisting guests, managing traffic flow, and responding professionally to inquiries. Attendants follow company policies and safety procedures, maintain clean and organized valet areas, and contribute to effective teamwork and high-quality guest service. The position is non-exempt and may be full-time or part-time. Compensation is hourly pay plus tips; the posting states valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips dependent on service performance and customer interactions. The role requires standing, walking, and lifting up to 50 pounds for extended periods, often in varied weather, and flexibility to work nights, weekends, and holidays. Work occurs indoors and outdoors, including on-site parking facilities, with exposure to noise, moving vehicles, and the elements. Employees may need to use personal cell phones for work-related communication and applications, with reimbursement governed by company policy.

Requirements

High school diploma or GED.
A customer-service attitude and willing, helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Follow safety procedures and company policies; communicate professionally and adapt to changing work environments and competing demands.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles while following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Handle challenging situations professionally, resolve problems promptly, and deliver high-quality service.
Support colleagues and foster a positive team environment.
Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Arrive on time in full uniform and properly groomed before clocking in; maintain regular attendance and follow company policies and standards.
Perform other tasks as needed to support operational goals and adapt to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company procedures, maintain work schedules, complete tasks on time, report unsafe conditions, and use and maintain equipment properly.
Use a personal cell phone for work-related communication or work applications if required, subject to company reimbursement policy.