Lot Auditor - Louisville, KY

Parking Management Company•Louisville, KY

4d•$18 - $18•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The position is suited to someone who is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Its primary objective is to deliver great customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The role handles ticketing and payments, shift logs, ticket and revenue tracking, parking records, vehicle details, and key labeling. It also includes checking the lot, reporting unsafe or suspicious activity, maintaining the cleanliness and presentation of the lot and booth, communicating with the team by radio, and performing additional operational tasks and training as needed. The position reports to the Commercial Parking Manager or Hotel Self Parking Manager and is non-exempt, with an hourly base rate that may vary by market. This is a full-time or part-time position. Work may be indoors or outdoors in varied weather and active parking environments. The employee must remain alert to moving vehicles and changing weather conditions, and schedule flexibility is essential because shifts may include nights, weekends, and holidays.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete and maintain a background check throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions.
Ability to meet uniform, grooming, and professional appearance standards.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to manage guest interactions with patience, empathy, and attention to detail, and work collaboratively with team members, supervisors, and clients.
A positive, helpful attitude.

Nice To Haves

Previous customer service experience.

Responsibilities

Issue parking tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, remain in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Perform other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.