Door Attendant - Louisville, KY

Parking Management•Louisville, KY

1d•Onsite

About The Position

The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, helping arrange transportation, and supporting smooth guest arrivals and departures. The role supports the front desk and valet teams, handles guest requests and deliveries, and provides a welcoming, professional first impression. The attendant is expected to be attentive, proactive, knowledgeable about the hotel and local area, and committed to high service standards. The Door Attendant helps guests during check-in and check-out, explains hotel amenities, coordinates departures, and handles luggage carefully and discreetly. The role also includes maintaining a clean and organized lobby, bell stand, luggage carts, and equipment; monitoring the entrance and lobby; and following procedures for guest belongings and emergencies. This position works in indoor and outdoor settings and around parking facilities, with exposure to weather and noisy environments with moving vehicles. Employees regularly use computers and phones and may be required to use personal cell phones for work-related communications and applications; reimbursement follows company policy. The position is non-exempt and paid hourly, with opportunities for tips. The schedule may be full-time or part-time, and flexibility to work nights, weekends, and holidays is required. A 120-day introductory period applies, and employment is at will.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Professional communication, active listening, and guest-service skills.
Ability to handle luggage safely and efficiently and follow proper storage and confidentiality procedures.
Ability to work in varied weather conditions and around parking facilities, noisy environments, and moving vehicles.

Nice To Haves

Experience in parking, hospitality, or a similar customer-service field.

Responsibilities

Assist guests with luggage during check-in and check-out and manage luggage transfers with care and discretion.
Greet guests, explain hotel amenities, provide directions and local recommendations, and offer personalized assistance.
Coordinate guest departures and help arrange transportation.
Promptly handle guest requests and assist with deliveries.
Support the front desk and valet teams and contribute to a welcoming, professional guest experience.
Keep the lobby and bell stand clean, organized, and welcoming; maintain luggage carts and other equipment.
Follow procedures for handling, storing, securing, and retrieving guest belongings while maintaining confidentiality.
Monitor the lobby and entrance and assist during emergencies in accordance with safety and security procedures.
Perform other tasks as needed to support operational goals and adapt to changing business needs.
Attend staff meetings and complete required training modules on time.
Maintain a professional appearance and follow uniform and grooming standards.